Support Services Manager

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent NHS Trust in England seeks a Domestic Services Department Manager to ensure compliance with NHS National Standards for cleanliness. Key responsibilities include managing departmental risk, compliance, and budget allocation, along with maintaining effective communication with staff and service users. The ideal candidate will have a strong leadership presence and work closely with financial management to ensure cost-effective operations. This role emphasizes staff training and development, making it vital for a thriving healthcare environment.

Responsibilities

• Manage the Domestic Services Department according to NHS National Standards.
• Oversee compliance standards and budget allocation for the department.
• Work with other clinical service providers to maintain cleanliness standards.
• Establish communication methods to inform staff about Trust developments.
• Plan and evaluate staff training, ensuring mandatory training is completed.
• Conduct annual staff appraisals including personal development plans.
• Set yearly objectives for section managers.
• Ensure adequate staffing levels for service delivery.
• Line-manage associated services including the Deputy Support Services Manager.
• Collaborate with Financial Management to ensure sound financial practices.

Job description

About Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Responsibilities

• To directly manage the Domestic Services Department and ensure the delivery of this service is in accordance with NHS National Standards for Cleanliness. Work in collaboration with other Directorates and all other providers with regards to compliant service delivery.
• Manage departmental risk, compliance standards, service delivery and budget allocation for the Domestic Services Department.
• Develop and maintain effective working relationships with the all other clinical service providers and internal service users.
• Work closely with the Control of Infection Team to ensure standards of cleanliness are constantly maintained throughout the hospital.
• To establish appropriate methods of communication to staff and ensure staff are regularly informed on Trust developments.
• Cohesively plan, implement, evaluate and target staff training to meet the needs of the service, ensuring all mandatory training is attained.
• Organise and carry out annual staff appraisals to include personal development plans. Ensure staff have clear and consistent development objectives within the NHS Knowledge and Skills Framework (KSF).
• To set appropriate yearly objectives for section managers.
• The post holder will be responsible for the on‑going operational organisation and service delivery of a range of services across the Bedford Hospital site and working closely with the Luton & Dunstable Facilities Team ensuring that services meet the required CQC, NHS legal and locally agreed service standards.
• To ensure that there are adequate and appropriate levels of staff in place to provide the agreed services to all wards and departments. This will involve analysis of staffing levels and hospital requirements and will require the management of rotas to cover annual leave or sickness.
• To line‑manage the Deputy Support Services Manager, Accommodation Manager and the Portering & Waste Manager and all associated services.
• Work in close association with the Directorate’s Financial Management Accountant to ensure sound financial management, effective communication and financial reporting including presenting new initiatives, which may reduce current costs.
• Acting as an exemplary role model to all staff within the Directorate, demonstrating the Trust values at all times; working with direct reports to ensure authentic, compassionate, visible leadership is delivered at all levels.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trust’s core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Additional Information

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required.

Contact

For further details / informal visits contact:
Name: Kevan Hughes
Job title: Head of Site Services & Facilities
Email address: [e-mail]
Telephone number: 07920540406