Support Manager

Thera East; Bury St Edmunds; On-site; GBP 30,000 - 37,000; Full time

Job summary

A community support organization in Bury St Edmunds seeks a Support Manager to lead teams in person-centered care. Candidates should have a Level 4 qualification in Health & Social Care and experience supporting individuals with learning disabilities. The role offers a salary of up to £36,339.37 and 33 days of annual leave. A full UK driving license is essential for local travel.

Benefits

Annual leave of 33 days

Driver essential

Qualifications

• Proven experience supporting people with learning disabilities.
• Experience leading teams in regulated care settings.
• Flexibility to work across multiple locations.

Responsibilities

• Lead and manage several teams to ensure compliance and alignment with values.
• Build trusted relationships with stakeholders for positive outcomes.
• Coaching and performance management for team growth.

Skills

Team leadership

Excellent communication

Decision-making

Knowledge of care regulations

Digital system proficiency

Education

Level 4 Health & Social Care qualification

Tools

Care planning software

Excel

Job description

Overview

Job Title: Support Manager. Location: Bury St Edmunds, Suffolk. Contract: Full time. Hours: 39 hours per week. Salary: Up to £36,339.37. Annual Leave entitlement: 33 days inclusive of bank holidays. Additional Information: Driver essential.

Role summary

Lead with purpose and empower with passion. You will be a proactive leader with the ability to drive change and support the growth and development of both individuals and teams. You will lead and coach teams in delivering outstanding, person-centred support so that the people we support live fulfilling lives with choice, independence and control. You will be responsible for the overall leadership, management and performance of several teams within the Bury St Edmunds area and surrounding villages, both in supported living environments and in the community.

Responsibilities

• Lead and manage several teams to maintain an inclusive, transparent culture aligned with Thera East values, while ensuring robust regulatory, contractual and organisational compliance.
• Develop trusted relationships with people supported, friends and family, local authorities, Thera Trust central teams and healthcare professionals to drive positive outcomes for the people we support.
• Drive growth and development of teams and individuals through coaching and performance management.

Thera’s Vision

• Thera will show that people with a learning disability can be leaders in society.
• Thera will be controlled by people with a learning disability.
• People supported by Thera can say how their Thera company is directed and managed.
• People with a learning disability will design the support they want from Thera.
• Thera will respect the rights and wishes of people at work, at home and in the community.
• People with a learning disability will check the quality of support from their Thera company.
• Thera Group will be led by a charity.

Skills and Experience

• Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it.
• Proven experience supporting people with learning disabilities.
• Experience leading teams and managing service delivery in a regulated care setting.
• Knowledge of safeguarding, health and safety, and care regulations.
• Excellent communication, leadership, and decision-making skills.
• Confidence in using digital systems (e.g. Excel, care planning software).
• Flexibility to travel locally and work across multiple locations.

Desirable

• Experience in coaching, mentoring, and managing change.
• A full UK driving licence with business insurance.

How to apply and other information

Please see the attached Benefits and Job Description before applying. If you’re ready to lead by example, create positive change, and contribute to a thriving supportive environment, we would love to hear from you. Apply now to join our dedicated team and make a difference. E: [e-mail] T: 01476 513934

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief. All posts are subject to DBS checks. This role is exempt from the Rehabilitation of Offenders Act 1974. For this act, you must declare any convictions or cautions that you have received, including those that would otherwise be spent.