Support and Integration Officer

WEBRECRUIT; West Midlands; On-site; GBP 27,000; Full time

Job summary

A social enterprise dedicated to empowering refugees in the UK is looking for a Support and Integration Officer in Coventry. The role involves delivering tailored support to help refugees integrate into their communities. Ideal candidates will have experience supporting refugees or asylum seekers, strong communication skills, and IT proficiency. This full-time position offers a salary of £26,521 per annum along with flexible working and development opportunities.

Benefits

25 days' annual leave

Pension

Flexible working

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings

Fully stocked staffroom

Qualifications

• Experience in supporting refugees or asylum seekers in voluntary or paid capacity.
• Ability to effectively assess, manage, and review needs and risks.
• Full, valid driving licence and access to a vehicle.

Responsibilities

• Deliver high-quality support to help refugees successfully resettle.
• Conduct pre-tenancy assessments and create personalised support plans.
• Develop strong relationships with local agencies and co-ordinate group sessions.

Skills

Experience of working with asylum seekers or refugees

Experience of providing advice and guidance

Confident IT skills

Strong verbal and written communication skills

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Support and Integration Officer

Coventry, West Midlands

The Organisation

Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self‑sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Our client’s mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.

They are now looking for a Support and Integration Officer to join them on a full‑time, permanent basis, working 37.5 hours per week.

Our Client’s Commitment to You

• Salary of £26,521 per annum
• 25 days’ annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is a rewarding opportunity for a compassionate individual with a background in supporting refugees or asylum seekers to join our client’s dedicated organisation.

In this fulfilling role, you will have the chance to make a lasting impact by supporting individuals and families to build stability, achieve independence, and create brighter futures in the UK.

What’s more, once you join our client’s team in Coventry, you will discover a warm and welcoming environment, where collaboration guides them, empathy shapes them, and mutual support lies at the very heart of all that they do.

What You’ll Be Doing

As a Support and Integration Officer, you will deliver high-quality support and guidance to help refugees successfully resettle and integrate into their new communities.

Taking ownership of your caseload, you will conduct pre‑tenancy assessments and create personalised support plans to address the diverse needs of service users. Through this, you’ll offer practical, informed guidance on housing, health, education, employment and day‑to‑day living.

Alongside your one‑to‑one work, you will develop strong relationships with local agencies, co‑ordinate group sessions and help individuals connect with the wider opportunities and community resources available to them.

Additionally, you will :

• Make referrals to relevant departments and partner agencies
• Maintain accurate case records and files to a high standard
• Participate fully in team meetings, training, supervision, and other staff activities
• Organise house meetings and carry out property and community visits

What Our Client is Looking For

To be considered as a Support and Integration Officer, you will need :

• Experience of working with asylum seekers or refugees in a voluntary or paid capacity
• Experience of providing advice and guidance, advocacy and culturally sensitive support
• Experience and knowledge of working with people with complex / multiple support needs
• Experience and capability to support refugees in the UK
• The ability to effectively assess, manage and continuously review needs and risks
• The ability to maintain accurate records and manage a caseload
• Confident IT skills, including Microsoft Outlook, Excel, Word and PowerPoint
• Strong verbal and written communication skills
• A full, valid driving licence and access to a vehicle

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 2nd December 2025.

Other organisations may call this role Refugee Support Officer, Integration Support Officer, Caseworker, Housing and Employment Support Worker, or Community Support Officer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work is.

So, if you want to become a Support and Integration Officer, please apply via the button shown.