Support Analyst

RSM; Crewe; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Crewe is seeking a Support Analyst to join their dynamic support team. The role involves logging and processing support cases, responding to client enquiries, and solving technical issues using NetSuite software. Ideal candidates will possess strong communication skills and be IT literate, with a background in business or finance. This position offers hybrid working opportunities along with comprehensive benefits, ensuring a fulfilling work experience.

Benefits

25 Days Holiday

Flexible working

Health and Wellbeing benefits

Qualifications

• Experience supporting clients by investigating, diagnosing, and solving technical issues.
• Ability to work effectively and prioritise to meet deadlines.
• Business/finance/accounting experience preferred.

Responsibilities

• Logging and processing support cases.
• Responding to incoming enquiries from clients.
• Investigating, diagnosing, and solving issues.

Skills

Strong communication skills

Problem solving skills

Investigative and analytical skills

IT literate

Job description

Support Analyst

We are searching for an experienced Support Analyst.

Make an Impact at RSM UK

At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance.

Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it’s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data‑driven insights, value‑added assurance, and high‑quality execution to empower our clients in building sustainable, future‑fit businesses.

It’s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital‑first approach, strengthening our global presence, and building strong client relationships.

Do you have experience supporting clients by investigating, diagnosing, and solving technical issues? Our support team are currently looking for a Support Analyst to be based in our Crewe office, you would be tasked with logging and processing support cases, responding to incoming enquiries, and ensuring clients receive a high‑quality service.

Your role will be working with NetSuite, the number one cloud‑based software suite. As part of a team of experienced Support Analysts and professional services staff, you will have the opportunity to gain exposure to systems development, support and processes, as well as working to specifications and deadlines whilst interacting with clients.

As a support analyst you will have excellent communication skills as you will be talking to clients and key business users to determine the nature of any technical issues. You will work closely with other Support analysts and will work effectively and prioritise and meet deadlines.

You’ll make an impact by:

• Take the lead on the review of more complex and specialised areas
• Logging and processing support cases
• Responding to incoming enquires
• Investigating, diagnosing, and solving issues and requests for service
• Talking to clients / key business users to determine the nature of any problems they encounter
• Escalating & liaising with our wider professional services staff
• Ensuring clients are kept up to date with their cases via telephone and email

What we are looking for:

Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you!

We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:

• IT literate
• Strong communication skills
• Business / finance / accounting experience
• Excellent attention to detail
• Problem solving skills
• Work effectively and prioritise to meet deadlines
• Investigative and analytical skills
• Ability to identify improvements

What we can offer you:

We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.

• Hybrid and Flexible working although travel to the Crewe office will be required weekly
• 25 Days Holiday (with the option of purchasing additional day
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP
• Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team