Support Administrator, Clinical Risk, Governance and Quality

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 24,000 - 27,000; Full time

Job summary

A large healthcare provider in Norwich is seeking a Support Administrator to join their Clinical Risk and Governance team. The role involves managing inquiries, transcribing correspondence, and maintaining office systems while contributing to clinical governance and risk management. The ideal candidate should have RSA III or equivalent training and possess strong communication and organizational skills. This position offers competitive salary, NHS benefits, and opportunities for professional development. Join us and make a difference in patient care.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Wagestream - access to pay as you earn

Free Park & Ride service

Qualifications

• Effective communication with medical and nursing staff.
• Ability to handle confidential information with discretion.
• Willingness to undertake additional training as necessary.

Responsibilities

• Manage inquiries from staff and professionals efficiently.
• Maintain office systems for smooth Governance Team operation.
• Organize and support various meetings while taking minutes.

Skills

Communication skills

Organizational skills

Ability to transcribe from audio

Knowledge of medical terminology

Attention to detail

Education

RSA III or equivalent training

Good general standard of literacy and numeracy

Job description

Support Administrator, Clinical Risk, Governance and Quality

We're pleased to share an exciting opportunity to be part of the next chapter in our governance journey, following the conclusion of Phase 2 of our clinical restructure.

We are now inviting applications for the following key role in our Clinical Risk and Governance team:

Band 3 - Support Administrator

This role is pivotal to shaping how we support our newly formed care groups in leading, embedding, and supporting clinical governance and risk management across our services -- and we're looking for passionate, forward-thinking individuals ready to make an impact.

If you're looking for a new challenge or the next step in your career, we'd love to hear from you!

Main duties of the job

• Deal efficiently and effectively with enquiries from all staff groups.
• Attend to daily communications, using judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Clinical Risk & Governance Team.
• Accurately transcribe all correspondence from audio recordings. Generate routine and non-routine correspondence independently.
• To maintain office systems to enable the Governance Team to operate smoothly and effectively, this will include developing and maintaining databases and office procedures information.
• Manage electronic diaries and carry out email management
• Providing general clerical duties including filing and photocopying
• Arranging and supporting a variety of meetings, including patient safety learning responses. Attend such meetings to take minutes as necessary, and the distribution of agendas and associated papers for review.
• Obtain patient's case notes, ensuring tracking on PAS and monitor the requesting and tracking of incidents/investigations bringing information to the attention of the Governance Team as soon as it is available.
• Provide accurate and confidential information to assist with data entry and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programs.
• Organise and manage workload to deliver service requirements; and plan and liaise with colleagues to ensure continuity of service provision during leave.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from all levels of medical and nursing staff, Social Services and other health professionals and staff.
• Attend to all communications, for example, emails, daily.. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Clinical Risk & Governance Team.
• Accurately transcribe all correspondence by touch typing from audio recordings.. Generate routine and non-routine correspondence independently
• To maintain office systems to enable the Governance Team to operate smoothly and effectively, this will include developing and maintaining databases and office procedures information
• Manage electronic diaries and carry out email management (check Governance Team mailbox, email and action if necessary)
• Providing general clerical duties including filing and photocopying
• Arranging a variety of meetings, including patient safety learning response (e.g. MDTs, AARs, SWARMS, Case Note reviews). Attendance at such meetings to take minutes as necessary, and the distribution of agendas and associated papers for review.
• Obtain patients case notes ensure tracking on PAS and monitor the requesting and tracking of incidents/investigations bringing information to the attention of the Governance Team as soon as it is available
• Provide accurate and confidential information to assist with data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes
• Order stationery, office supplies, equipment as required by service, liaising with stores as necessary

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• RSA III or equivalent training or experience
• Good general standard of literacy and numeracy
• Evidence of development in previous job roles
• Maintenance of skills and knowledge base through mandatory training and work experience.
• Willingness to undertake additional training, on the job and / or formally to carry out the duties required
• Knowledge of medical terminology/AMSPAR qualification
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum, pro rata

Contract

Permanent

Working pattern

Full-time,Part-time,Job share,Flexible working,Compressed hours