Supply Chain Planner

VANITY GROUP | Certified B Corp; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality innovation firm in Greater London seeks a Supply Chain Planner to manage customs, inventory, and customer orders. The ideal candidate will have a bachelor's degree and 3 years of supply chain experience, including customer service expertise. Proficiency in Excel and experience with ERP systems are required. The firm offers a competitive salary, a hybrid work environment, and various perks such as discounts on partner products and birthday leave. Join us to innovate the hotel industry!

Benefits

Competitive Salary Package

Hybrid office / home workplace

Daily stocked 'BRAVO BAR' snacks

Twenty free personal care products per year

Birthday Leave

Discounts with partner hotels

Recommend friend bonus scheme

50% discount on TEMPLESPA products

Welcome fragrance experience

Generous discounts from partner brands

Qualifications

• Minimum 1 year experience in customer service-based role.
• Minimum 3 years’ experience in a Cross Border Supply Chain role.
• Proficiency in Mandarin is preferred.

Responsibilities

• Manage customs documentation for shipment clearance.
• Process and maintain international orders.
• Provide excellent customer service for European clients.

Skills

Customer service

Cross Border Supply Chain

Relationship management

Excel

SAP (or other ERP systems)

Data entry

Communication

Troubleshooting

Attention to detail

Organizational skills

Education

Bachelor’s degree or relevant tertiary qualifications

Tools

SAP

Job description

Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP .

With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite. Now one of the world’s most influential hospitality partners, clients include Shangri-La The Shard, Sofitel Hotels & Resorts, Kimpton Hotels & Restaurants, Crowne Plaza, Holiday Inn, Hotel Indigo, Staybridges Suites, Tribe Hotels, YOTEL, and many more.

For this role, you’ll be explosion of colour in a world full of same old. You seize opportunities, move quickly, and know how to have fun along the way.

VANITY GROUP’ s house of beauty will see you working with the most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands to create unforgettable experiences. Innovation will be part of your DNA as you deliver first of its kind concepts with lashings of VANITY GROUP ’s playful flair.

Ready to join the VANITY GROUP beauty parade? We can’t wait to meet you.

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WHO'S VANITY GROUP?

We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry.

We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves by Jo Malone CBE, Percy & Reed London, Karl Lagerfeld, KEVIN.MURPHY, and Antipodes Nature to name a few.

Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, VANITY GROUP has offices in London, Sydney, Dubai, and Shanghai.

POSITION SUMMARY

Reporting to the Supply Chain Manager, the Supply Chain Planner will be responsible for overall Freight In / Out, Customs Clearance, Inventory Control, and report maintenance. The role will work closely with Warehouse / Freight forwarders and European customers to provide stakeholders with regular updates regarding orders and stock availability.

RESPONSIBILITIES

📦SHIPMENT MANAGEMENT

• Management of customs documentation facilitating smooth shipment clearance and delivery
• Processing and maintenance of international orders for intercompany shipments
• Coordinate logistics solutions for your territories which include UK / EU / Americas
• Obtaining quotes and provide logistic guidance to business for ad-hoc cross-trade shipments
• Maintenance of key reports and dashboards which are communicated to the wider business

📝 INVENTORY MANAGEMENT

• Samples requests, GRPO, and landed cost
• Stock movement monitoring in and out of all warehouses to ensure inventory accuracy

🤝 CUSTOMER SUCCESS

• Customer order entries and custom documents processing Provide excellent customer service for European customers
• Working closely with the sales team, exceed the customer success of all hotel clients in your regions

🎯 STAKEHOLDER MANAGEMENT

• Maintain a high level of professionalism and motivational spirit with stakeholders
• Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines
• Manage upwards, articulating delays / roadblocks with a solution-focused approach
• Proactive approach and willing to lean into challenges whilst keeping key stakeholder up to speed

⭐ ABOUT YOU

• Bachelor’s degree or relevant tertiary qualifications
• Minimum 1 year experience in customer service based role
• Minimum 3 years’ experience in a Cross Border Supply Chain role
• Previous experience managing relationships with freight forwarders and vendors
• Intermediate Excel skills
• Working knowledge of SAP (or other ERP systems)
• Proficiency in Mandarin, both written and spoken, is preferred but not essential
• Accurate data entry skills
• Able to build strong relationships with clients
• Strong communicator to facilitate business partnering
• Organised and structured in daily duties
• Confident troubleshooter
• Acute attention to detail
• Able to prioritize and manage multiple deadlines simultaneously
• Focused on continuous improvement

🎁 PERKS

• Competitive Salary Package
• Hybrid office / home workplace
• Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers.
• Twenty free personal care products per year
• Birthday Leave to celebrate your special day
• Discounts with partner hotels locally and internationally
• Recommend friend and family bonus scheme worth up to £500
• 50% discount off skincare partner TEMPLESPA on wide selection of luxury skincare, spa & beauty products
• Welcome fragrance tapas and shot candle experience by JO LOVES including a personalized candle
• Generous discounts from additional partner skincare, haircare and fragrance brands