Supply Chain Operative-Bank

University Hospital of North Midlands NHS Trust; Wolverhampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent university hospital is seeking a Supply Chain Operative to work in a customer-focused department. The role involves inventory management, delivery coordination, and using Microsoft Office applications. Candidates should possess strong interpersonal and organizational skills, with a focus on teamwork and customer service. This position provides substantial on-the-job training and contribution to the healthcare supply chain.

Benefits

Excellent on-the-job training

Qualifications

• Good standard of general education is essential.
• Must be proficient in Microsoft Office applications.
• Experience with stock control processes is required.

Responsibilities

• Ensure timely receipt and delivery of items from suppliers.
• Check delivery notes for discrepancies and errors.
• Manage inventory control and stock storage locations.
• Provide customer liaison and resolve queries.
• Assist in managing clinical area consumables.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Teamwork

Initiative

Education

Good standard of general education, 3 GCSE (or equivalent) of grade C or above

NVQ II in procurement or warehousing

Tools

Microsoft Office: Word

Microsoft Office: Excel

Stock control systems

Job description

University Hospital of North Midlands NHS Trust

Supply Chain Operative–Bank

The closing date is 11 December 2025

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

This post offers an excellent on-the-job training opportunity in our customer focused, proactive Supplies and Procurement Department which is responsible for purchasing a comprehensive range of goods and services and delivering an enhanced materials management services to wards and theatres.

Main duties of the job

This role entails a range of supply chain duties that encompass delivery and distribution of goods using electric towing tugs, raising orders, stock receipting, stock delivery, stock management and stock replenishment. The post involves the use of computerised ordering systems and Microsoft Office Applications e.g. Word, Excel, Access and Outlook.

Candidates should have good interpersonal and customer service skills, a good standard of written and verbal English, good organisational skills and be able to work as an effective team member together with a flexible and self‑motivated approach to work.

In the event of a high response to this advertisement this post will be closed. Early applications are advised.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Ensure the timely receipt and delivery of items from suppliers to the point of use. The role involves receiving goods from couriers, checking them off, ensuring that all goods received are subject to a robust audit trail and receipting the goods against the purchase order system. Checking delivery notes to certify correct receipt and to follow up any discrepancies including incorrect deliveries and damaged goods.

To assist in the return of incorrect or damaged goods back to the Supplier in accordance with laid down procedures.

Ensure safe delivery of goods and equipment to wards, departments using any manual handling equipment, forklift truck or electric towing tractor required.

Provide customer liaison, managing telephone/radio enquiries, providing advice and resolving queries and problems.

Liaise with Buyers, Contract Managers and Departmental Colleagues as necessary.

Research alternative products and highlight standardisation opportunities.

To provide a materials management service by capturing and ordering frequently used items at ward level.

Maintain and control internal stocks ensuring that all supplies are decanted and located in the correct areas. Agree product amendments/storage locations and stock level amendments with the Supply Chain Manager/Supervisors and ward / department budget managers.

Ensure that all requisitions, picking lists and internal stock orders are picked packed and ready for internal distribution.

To ensure that all delivery documentation is filed in such a way to allow quick and easy retrieval when required.

Escalate supply related problems, including proactive progressing of overdue orders.

Manage clinical area consumables to agreed levels, using bar code technology and or eProcurement ordering systems to ensure optimal stocks are held at ward location(s).

Support the Supply Chain Supervisors in the training and development of other team members within the Supplies Operations team.

Inform the customer of any potential problems within the Supply Chain to ensure adequate stock or stock alternatives are available for end user.

To review the location of and safe storage requirements to ensure the best layout of ward / department inventory consistent with sound logistics practices and ease of use in line with trust standards.

Replenish and restock the shelving/racking in the relevant locations and return all roll cages for collection.

To ensure stock rotation, safe disposal and or reallocation of surplus, redundant and obsolete stock. To ensure that all ward inventory requirements are considered in the absence of any Supply Chain Officer through sickness and or annual leave.

Ensure that relevant returns processes are managed correctly and when required expedite with suppliers and or the procurement department.

Check all self‑generated orders to ensure accuracy of information and pass to appropriate officer for authorisation in line with the signing protocol.

Responsible for Stock Control.

Contributes to identification and development of value for money supply solutions.

To process all associated documentation, carrying out clerical work, filing duties and computer terminal data entry using appropriate computer systems as necessary.

To ensure that an efficient Supply Chain function is maintained in the absence of colleagues, providing cover when necessary.

To assist with the undertaking of quarterly stock takes by the department, ensuring that any discrepancies are reported to the Supply Chain Supervisor for appropriate escalation.

To ensure that the Trusts Supply Chain premises and stock holding areas are maintained in accordance with Best Practice Materials Management protocols and required standards of cleanliness, security and Health & Safety Regulations.

Person Specification

Qualifications

• Good standard of general education, 3 GCSE (or equivalent) of grade C or above.
• Proficient in the use of Microsoft Office: Word, Excel, Access and PowerPoint.
• NVQ II, in procurement or warehousing.

Knowledge, Skills, Training & Experience

• Working experience of stock control processes & stock control systems.
• Experience of general warehousing duties.
• Ability to prioritise workload in response to service needs.
• Ability to work autonomously and be accountable for own actions.
• Ability to motivate and support others to achieve goals – Team Work.
• Ability to work as part of the wider team.
• Experience of handling customer telephone queries.
• Experience of receiving, checking off and receipting stock.
• Excellent written and communication skills.
• Ability to maintain confidentiality and deal with situations in a sensitive manner.
• Experience of using NHS purchasing systems.
• Able to utilise initiative to solve problems and develop the service.
• Ability to develop medium‑and long‑term plans to meet service needs and ensure sustainability.
• Ability to understand, interpret and analyse data and information.

Personal Qualities

• Positive mindset in respect of supporting organisational change.
• Customer friendly approach.
• Acts to support and enable effective teamwork.
• Flexible to work practices and requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.