Supply Chain Coordinator

Loom Talent; United Kingdom; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading supply chain business is seeking a Supply Chain Coordinator to support the team with operations, compliance, and customer service tasks. The role involves managing customer orders, resolving queries, and handling export documentation efficiently. Ideal candidates should have a logistics background and strong communication skills. This position offers the chance to work in a fast-paced environment, emphasizing attention to detail and organizational capabilities.

Qualifications

• Good customer service skills are essential.
• Experience in logistics, distribution, and supply chain is required.
• Strong verbal and written communication abilities are necessary.

Responsibilities

• Receive and process customer orders accurately.
• Provide first line support for customer queries.
• Complete administration duties and monitor stock movements.

Skills

Good customer service skills

Background in logistics, distribution and supply chain

Excellent verbal and written communication skills

Computer literacy

Ability to work on own initiative and as part of a team

Multi-tasker

Helpful and positive attitude in a busy environment

Excellent attention to detail

Ability to work calmly under pressure

Flexible and adaptable

Good organisation skills - time and task management

Job description

Overview

Role: Supply Chain Coordinator

Location: Selby

Salary: 27000 to 28000

Shift: 8.30 to 4.30 Monday to Friday

New Opportunity - Supply Chain Coordinator

A leading supply chain business is seeking a Supply Chain Coordinator to join their busy team in Selby. Reporting to the Head of Supply Chain you'll play a key role in supporting the Supply Chain team with day-to-day operations, compliance, and administration.

The post holder will be required to provide an efficient and high level of administrative support, coordination, and communication to the organisation’s Supply Chain stakeholders including B2B customers and international trade.

Responsibilities

• Receive and process customer orders accurately
• Provide first line support to resolve customer’s queries via incoming calls and emails or pass them on to Head of Supply Chain as appropriate
• Ensure customer queries are resolved in a polite and timely manner
• Complete administration duties as required, aligning various stakeholders, and communicating decisions to customer
• Prepare documents and track files, monitoring stock movements inbound & outbound, updating stakeholders appropriately
• Raise non-conformances and follow through to completion
• Collaborate closely with warehouse team to follow customer orders to completion
• General export order processing for specific export customers that have B2B terms
• Preparation and completion of export documentation
• Liaison with external suppliers, coordinating production schedules to meet B2B customer delivery requirements
• Production of reports
• Maintenance of good working relationship with international freight forwarders for import and exports
• Maintenance of close export customer relationships, updating them at all times with order progression
• Giving information and helping to solve customer problems

• Purchase order placement and follow up to ensure on time delivery tying in with customer requirements to fulfilment
• Strong relationships maintenance with global suppliers in portfolio
• Proficient use of portfolio trackers and other systems to follow orders from requirement, through placement and delivery
• If required add new products to the ERP system
• Any other reports required by Purchasing or Supply Chain managers
• Maintain electronic library of files and archiving accordingly
• Attend meetings
• Create reports

Skills/Competencies

• Good customer service skills
• Background in logistics, distribution and supply chain
• Excellent verbal and written communication skills
• Computer literacy
• Ability to work on own initiative and as part of a team
• Multi-tasker
• Helpful and positive attitude in a busy environment
• Excellent attention to detail
• Ability to work calmly under pressure
• Flexible and adaptable
• Good organisation skills - time and task management