Supply Chain Coordinator

Thames Water Utilities Limited; City Of London; On-site; GBP 33,000 - 36,000; Full time

Job summary

A leading water utility company is seeking a Supply Chain Coordinator to manage the supply of materials at the Crossness location in London. This full-time role involves processing orders, liaising with operational teams, and ensuring compliance with supply chain processes. The ideal candidate will have experience with SAP, excellent communication skills, and be able to handle pressures of a busy work environment. The position offers a salary of £33,000 to £36,000 per annum, along with numerous employee benefits and opportunities for professional development.

Benefits

26 days holiday, increasing to 28 with service

Performance-related pay plan

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Excellent verbal, written, and presentation skills.
• Ability to work under pressure with strict deadlines.
• Very good knowledge of Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Process all orders using Microsoft Excel and SAP.
• Liaise with Inventory and Supply Operational team.
• Monitor outlook inbox for timely actions and resolutions.
• Create dashboards and report on stock movement activities.

Skills

Housekeeping of master data

Excellent verbal and written communication

SAP Knowledge

Project and time management skills

Attention to detail

Working knowledge of MS Office

Tools

SAP

Microsoft Excel

Job description

Crossness - Abbey Wood, South East London - SE2 9AQ

Job title Supply Chain Coordinator Ref 43357 Division Asset Operations & Capital Delivery Location Crossness - Abbey Wood, South East London - SE2 9AQ Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering £33,000 to £36,000 per annum depending on experience and skills Job grade B Closing date 17/12/2025

This is an exciting new role to lead the delivery and development of supply of materials to our Minor Capital Works and Trunk Main Leakage workstreams at Crossness Distribution Hub. You will be part of the Inventory stock management team and work in collaboration with specific attention drawn to Supply Chain aspects of stock availability and KPI analysis. You will look at root cause.

You will have responsibility of our email inbox, managing and facilitating new orders and will work to ensure action is taken and help with any resolutions to any queries. You will determine work cancellation and engage with 3rd party to ascertain reasons for work deviations and cancellations.

What you will be doing as a Supply Chain Coordinator

• You will process all orders using Microsoft Excel and SAP so previous experience would be beneficial to this role.
• You will act as the main point of contact for our Inventory and Supply Operational team and our contracted partner (currently MGroup).
• You will interpret KPIs for all Stock movement activities and establish end to end process to ensure compliance.
• Provide support to Line Management on daily tasks.
• Monitor and manage outlook inbox to ensure timely action and resolution to ensure high levels of customer satisfaction.
• Managing order requests received from MCW TML Teams.
• Liaising with the teams regarding any queries relating to orders.
• Support expediting of supplier purchase orders to ensure timely delivery of spares via Supply Chain Process.
• Create and maintain system master data.
• Generic admin and data input and analytics.
• Liaise with Operations teams to provide insight of daily deliveries.
• Regular reporting requirements creating a dashboard and updates as required.
• Processing of orders through Microsoft Excel and SAP.
• Manage customer queries and complaints relating to spares job orders/requirements.

Location

Crossness STW, East London.

Hours of work

Monday to Friday, 36 hours a week.

What skills are we looking for?

To thrive in this role, the essential criteria you’ll need are:

• Housekeeping of master data.
• Articulate with excellent verbal, written and presentation skills.
• Passionate about understanding customers and their needs.
• SAP Knowledge.
• Ability to work under pressure and to tight deadlines.
• Excellent project and time management skills.
• Exceptional attention to detail.
• Very good working knowledge of MS office (Word, Excel, and PowerPoint)
• Organisation and Time Management.

What’s in it for you?

• Offering £33,000 to £36,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.