Supplier Auditor - Insurance Claims

Hastings Direct; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital insurance provider is seeking a Supplier Auditor to ensure compliance and quality across claims processes. The ideal candidate will have extensive motor claims knowledge and strong analytical skills. This hybrid position offers competitive salary, benefits, and a supportive working environment, recognized for its values of collaboration and integrity.

Benefits

Attractive salary based on experience

Flexible and hybrid working arrangements

Annual performance bonus

Healthcare cash plan

Life assurance

25 days annual leave + bank holidays

Qualifications

• Extensive motor claims knowledge and experience, or a combination of both motor claims and home claims.
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity.
• Strong stakeholder management skills and able to challenge in the right way.

Responsibilities

• Develop a complete understanding of all internal and supplier claims processes.
• Design and develop relevant audit approaches and deliver accurate reporting.
• Manage relationships with senior personnel within each Supplier.

Skills

Motor claims knowledge

Analytical skills

Stakeholder management

Job description

Overview

Job Title: Supplier Auditor – Insurance Claims

Location: Leicester/London/Bexhill – Hybrid

Welcome to Hastings Direct – From our Group HR Director Pam Angel. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve invested in our data and tech capabilities and nurture our 4Cs culture. We provide insurance for over three million customers and are excited about the opportunity ahead. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Our Claims Audit team plays a critical role in safeguarding quality and compliance across our Motor and Supply Chain operations. We work with suppliers and internal stakeholders to ensure robust risk management, deliver actionable insights, and drive continuous improvement. Collaboration, integrity, and a focus on delivering value are at the heart of what we do.

As part of this team, you’ll contribute to audit strategies that protect our business and customers, build strong relationships across the supply chain, and ensure our claims processes remain efficient, compliant, and customer focused.

Responsibilities

• Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice and the impact of inefficient processes
• Designing and developing relevant, effective audit approaches and delivering independent, balanced and accurate/evidenced reporting
• Managing relationships with senior personnel within each Supplier to ensure scoping, attendance, agendas and feedback is delivered effectively
• Identifying areas for indemnity savings, strengths and areas for development and providing focused solutions where necessary
• Completing and applying root cause analysis, including assessment of systems, controls and complaints
• Completing both the on-site and remote risk-based audits

Essential skills and experience

Transferable essential skills we would love you to have:

• Extensive motor claims knowledge and experience, or a combination of both motor claims and home claims
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
• Strong stakeholder management skills and able to challenge in the right way

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader (1 hour 45 mins)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Unfortunately, we are unable to progress with candidates that require sponsorship at this time

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. You’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Rewards and benefits

• Salary – Attractive salary based on experience (pay reviews also completed each year)
• Flexible Working – Flexible and hybrid approach; discuss details with your recruiter
• Competitive Bonus Scheme – Annual 4Cs performance bonus based on Hastings’ performance and your personal performance
• Physical Wellbeing – Healthcare cash plan
• Financial Wellbeing – Life assurance (4x salary), income protection, pension match up to 10%, and additional wellbeing benefits
• Mental Wellbeing – Thrive mental health app, 24/7 support, mental health first aiders, support groups
• Additional Benefits – 25 days annual leave + bank holidays, private healthcare, dental plans, cycle to work, tech schemes, discounts, and more

Our 4Cs principles are simple: we believe in creating the right culture and providing the right tools to deliver good outcomes for every customer and community.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons and conduct thorough referencing, including credit and criminal record checks. If you require reasonable adjustments during the recruitment process, please let us know. Our recruitment team is here to support an accessible experience for all.

Job posting end date: 04/09/2025