Supplier Auditor - Insurance Claims

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital insurance provider is seeking a Supplier Auditor - Insurance Claims to manage supplier relationships and ensure compliance across claims processes. The ideal candidate will have extensive motor claims knowledge, strong analytical skills, and experience in audit strategies. This hybrid role offers competitive compensation, a bonus scheme, and various benefits starting on day one.

Benefits

Healthcare cash plan

25 days annual leave

Flexible working arrangements

Competitive bonus scheme

Mental health support

Qualifications

• Demonstrable experience in developing audit strategies and approaches.
• Ability to conduct on-site and remote risk-based audits.
• Extensive experience in managing supplier relationships and delivering effective outcomes.

Responsibilities

• Contribute to audit strategies for business protection.
• Design effective audit approaches and deliver independent reporting.
• Identify areas for improvements and provide focused solutions.

Skills

Motor claims knowledge

Analytical skills

Stakeholder management

Job description

Overview

Job Title: Supplier Auditor - Insurance Claims

Location: Leicester/London/Bexhill - Hybrid

Welcome to Hastings Direct. We are a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market. We have invested in data and tech capabilities and nurture our 4Cs culture. We provide insurance for over three million customers and are excited to attract colleagues who will contribute to our continued success.

We are open to candidates who are excited about joining us even if they do not tick every box. If you’re interested in the role, we would love to hear from you.

Team overview

Our Claims Audit team safeguards quality and compliance across Motor and Supply Chain operations. We work with suppliers and internal stakeholders to manage risk, deliver insights, and drive continuous improvement. Collaboration, integrity, and delivering value are core to what we do. We combine technical expertise with strong stakeholder engagement to shape best practices, influence decisions, and ensure fair outcomes for customers.

As part of this team, you’ll contribute to audit strategies that protect our business and customers, build relationships across the supply chain, and ensure our claims processes remain efficient, compliant, and customer focused.

Job details — you’ll need to have demonstrable experience in

• Developing a complete understanding of internal and supplier claims processes, new commercial initiatives, best practice, and the impact of inefficient processes
• Designing and developing relevant, effective audit approaches and delivering independent, balanced and evidenced reporting
• Managing relationships with senior personnel within each supplier to ensure scoping, attendance, agendas and feedback are delivered effectively
• Identifying areas for indemnity savings, strengths and areas for development and providing focused solutions where necessary
• Completing and applying root cause analysis, including assessment of systems, controls and complaints
• Completing both on-site and remote risk-based audits

Transferable essential skills

• Extensive motor claims knowledge and experience, or a combination of motor and home claims
• Strong analytical skills with the ability to interpret MI and identify risks and opportunities
• Strong stakeholder management skills and the ability to challenge appropriately

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader (1 hour 45 mins)

As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive. If you’re applying, you’ll have fair access to support and adjustments throughout your recruitment journey. Applications through the Disability Confident Scheme (DCS) are welcome. For more information, please visit our inclusive business page on our careers website.

Note: We are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you’ll experience a different way of doing things through our 4Cs: colleagues, customers, company, and community. You’ll receive support, training, development, recognition, rewards, and opportunities to voice and implement your ideas.

Reward

Salary: Attractive salary based on experience (pay reviews annually).

Flexible Working: Flexible and hybrid working arrangements; discuss specifics with your recruiter.

Competitive Bonus Scheme: Annual 4Cs bonus based on Hastings’ performance and your personal performance.

Physical Wellbeing: Healthcare cash plan coverage for everyday health care.

Financial Wellbeing: Life assurance, income protection, pension match up to 10%, plus discounts and financial wellbeing support.

Mental Wellbeing: Thrive mental health app, 24/7 support, mental health first aiders, support groups, and dedicated wellbeing team.

Additional Benefits: 25 days annual leave + bank holidays (with buy/sell option), private healthcare, dental plans, cycle to work, tech schemes, onsite facilities, social events, and more. Most benefits start on day one; some optional benefits after probation.

Our 4Cs principles focus on creating the right culture and tools to deliver good outcomes for customers and sustainable growth. We treat customers fairly and with respect.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion/belief, sexual orientation, gender reassignment, or marital/family status. A thorough referencing process includes credit and criminal record checks.