Supplier and Contract Manager HEO

Gespreksleider Jacobs; Plymouth; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading governmental agency in the UK is seeking a Contract Manager to oversee supplier relationships and contract management within their transformation program. The ideal candidate will have strong communication and relationship-building skills, alongside experience in managing contracts and supplier performance. Responsibilities include ensuring compliance with KPIs, conducting performance reviews, and managing contract lifecycle risks. This position requires presence in the office for at least 60% of the time.

Qualifications

• Experience in a Contract management role.
• Strong ability to establish working relationships with suppliers.
• Ability to manage change and its effects on teams and suppliers.
• Effective communication skills, particularly in translating technical jargon.

Responsibilities

• Manage suppliers and contracts within the ICT contract portfolio.
• Ensure supplier performance meets contract KPIs and SLAs.
• Conduct regular performance reviews to ensure value investment.
• Resolve disputes and process change requests.

Skills

Contract management

Supplier relationship management

Issue resolution

Change management

Service requirements development

Risk management

Microsoft Excel

Financial budgeting

Job description

Inspire People is partnering with HM Land Registry (HMLR) during an exciting period as HMLR continue on a major transformation programme. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. We have exciting opportunities available now to join us on a permanent basis. This is an opportunity to join an established team of Supplier and Contract Managers within HM Land Registry's (HMLR) Transformation & Technology (T&T) Directorate, supporting BAU Operations and an exciting Transformation Programme.

The Postholder Will

• Proactively and effectively manage a grouping of suppliers and contracts within the T&T ICT contract portfolio. This includes managing supplier performance against contract KPIs and SLAs and ensuring HMLR deliver on their obligations.
• Build and maintain the supplier relationship through the whole lifecycle; on-boarding through to exit.
• Be responsible for ensuring HMLR receives value on investment through regular and comprehensive performance reviews.
• To act as an escalation point for service and supplier related matters where supplier performance, delivery and support are considered an issue.
• Managing contracts by resolving disputes, processing change requests, ensuring compliance with regulatory/audit/policy requirements.
• Implementation of best practice regarding risk management and risk mitigation throughout the contract life cycle. Seek to develop a strategic relationship (where appropriate) and understand how the supplier service roadmap benefits HMLR's aspirations.
• Conduct analysis and review the marketplace to determine potential alternative products/suppliers in line with compliant government routes.
• Engage with wider functions, to develop value-led joint strategic account plans, product and service roadmaps that drive maximum value from supplier relationships.

Essential Skills

• Working in a Contract management Role
• Establishing strong working relationships with suppliers and delivering value to the organisation
• Managing issue resolution and delivering improvements
• Managing change and the effects it has on teams/suppliers
• Developing service requirements
• Managing full lifecycle of Contracts in business as usual and Project scenarios, managing risks and issues.
• Able to work in a logical, structured manner under time pressures to minimise risk in achieving desired outcomes.
• Ability to evaluate and propose practical alternatives where issues arise in supplier management.
• Has effective & influential communication skills (verbal & written) in particular the ability to both understand and translate 'technical jargon'.
• Embraces change and challenge (even if uncomfortable) and is able to adapt ways of working to deliver value early.
• Able to use Microsoft products such as Excel for budget monitors
• Has a sound understanding of financial budgeting and accounting.

Recruitment Process

Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift. If you progress through this stage, you will need to complete a short, pre-recorded video with Inspire People. Alternatively, you can provide written answers to the questions. HM Land Registry will then sift these applications. Please make sure your CV outlines how you meet the Essential Experience. Successful candidates at sift will be invited to a blended interview, of which more information will be issued by Inspire at the time. Candidates can refer to notes within their video interview but they should be used as a prompt only.

HMLR is unable to offer a Skilled Worker Visa for this role, you must have the RTW in the UK.

HMLR expect everyone to spend at least 60% of their working time in the office.

Timelines

Closing Date: 24/11/2025

Shortlist: w/c 01/12/2025

Interviews: Weeks commencing 8th and 15th Dec 2025