Supervisor - Taunton (16 hours)

Rituals Cosmetics; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cosmetics brand is seeking a Retail Expert for its new store in Taunton, UK. In this role, you will engage customers, mentor team members, and ensure a high-quality shopping experience. Ideal candidates will have prior supervisory experience in retail or hospitality and a strong focus on customer service. Benefits include training opportunities and competitive bonuses. Be part of a dynamic team that values customer satisfaction and personal growth.

Benefits

Training and development opportunities

Competitive bonus scheme

Rituals employee discount

Quarterly product allowance

Numerous wellbeing initiatives

Company & Team Events

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.

Responsibilities

• Engage with customers to provide unforgettable experiences.
• Mentor and support team members to achieve store goals.
• Listen to customer needs and provide product expertise.
• Work alongside store management to enhance customer service.

Skills

Mentoring

Customer service

Problem-solving

Performance motivation

Job description

Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.

Share your talents

This position is for our brand new store opening in Taunton, Somerset!

Address : FORE STREET, TAUNTON, TA1 1HX

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Bring all of you

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have :

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.

Benefits of working at Rituals

• Training and development opportunities
• Competitive bonus scheme
• Rituals employee discount
• Quarterly product allowance
• Numerous wellbeing initiatives and EAP
• Company & Team Events