Supervisor (Part-Time)

Pandora; Worthing; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading jewelry brand in Worthing is looking for a part-time sales assistant. This role involves driving sales, providing exceptional customer service, and ensuring store operations run smoothly. The ideal candidate should have a strong sales background, excellent communication skills, and a passion for retail. The position offers competitive pay with a monthly bonus scheme and generous employee discounts, making it an exciting opportunity for those who thrive in a fast-paced environment.

Benefits

Competitive hourly pay

Monthly bonus scheme

Generous jewellery uniform allowance

Employee discount

Career progression opportunities

Qualifications

• Proven experience driving sales and profitability.
• A passion for cultivating exemplary customer service.
• Strong communication skills to coach a high‑performing team.

Responsibilities

• Hold daily team briefs and motivate the team.
• Drive exceptional service by role‑modeling our selling ceremony.
• Monitor sales performance and take action for team success.

Skills

Sales driving experience

Customer service

Strong communication

Adaptability

Positive attitude

Job description

What You’ll Do – Sales Floor

• Hold daily team briefs, share store KPIs, and motivate the team to beat them.
• Drive exceptional service by role‑modeling our selling ceremony and meeting KPIs.
• Perform store walks to understand commerciality and its impact on visual merchandising.
• Monitor sales performance and take action to support team success.
• Handle serious complaints that have been escalated with professionalism and care.

Personal Sales

• Build a bond between the brand and customers by answering queries, providing exemplary service, and adapting to individual personalities and needs.
• Use deep product knowledge and storytelling to create unforgettable experiences and inspire love for Pandora’s sustainability, design, and craftsmanship.
• Achieve and exceed individual and store sales targets using effective selling skills; focus on up‑selling, UPT, ATV, conversion, and productivity.

Store Operations

• Act as key holder; ensure opening/closure procedures are carried out.
• Cashing up and reconciling till systems.
• Assist management with administrative duties, including recruitment, investigations, and disciplinary hearings.
• Assist with product and POS deliveries; unload and store in correct spaces.
• Operate till system, handle financial transactions including returns and exchanges, and manage any escalations from the wider team.
• Remain alert on the shop floor and follow company security policies and procedures to keep the team and customers safe.

Prior Experience

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant or current supervisor seeking your next challenge, this could be the opportunity for you.

You’ll Thrive at Pandora If You Have

• Proven experience driving sales and profitability.
• A passion for cultivating a culture of exemplary customer service.
• Strong communication skills to establish and coach a high‑performing team.
• Adaptability and flexibility to changing business needs while remaining confident in a fast‑paced environment.
• A positive, can‑do attitude with contagious enthusiasm for Pandora product and core values.
• Drive by KPIs and excitement for hitting and exceeding targets.
• A well‑presented appearance and passion for retail.

Recruitment Procedures

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates, ensuring a fair and equal opportunity to demonstrate competencies and skills by removing blocking factors, biases, and discrimination risks. We encourage applicants to refrain from adding identity‑related elements such as a photo, marital status, or age.

If you require reasonable adjustments during your interview(s), please let us know as soon as possible.

About Pandora

Pandora is the world’s largest jewellery brand, specialising in the design, crafting, and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts jewellery using only recycled silver and gold. Pandora is committed to sustainability leadership, aiming to halve greenhouse‑gas emissions across its value chain by 2030. Listed on Nasdaq Copenhagen, Pandora generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Job Details

£18,326 per year (estimated). Contract: part‑time NEW. Competitive pay with monthly bonus scheme (10‑20 %), generous employee discount, annual jewellery uniform allowance, and other excellent benefits.

Work days: Monday to Sunday. 32 hours per week, fixed‑term contract – 9 months. Hourly rate: £13.61.

Benefits

• Highly competitive hourly pay.
• Monthly bonus of 10 % if sales targets achieved (potentially 20 % for stretch targets).
• Generous jewellery uniform allowance to express your style.
• Employee discount for you and loved ones.
• ‘Wear box’ access: select jewellery to wear each shift.
• Exclusive retail, hospitality, and entertainment discounts via the online benefits platform.
• Free support through ‘Retail Trust’ for health, wellbeing, financial advice, legal aid, and more.
• Parties, incentives, and gifts throughout the year.
• Clear career progression and training opportunities.