Supervisor (Part-Time)

Pandora; Long Eaton; On-site; GBP 19,000; Part time

Job summary

A leading jewellery retailer in Long Eaton is seeking a passionate Supervisor to lead the sales team and enhance customer experiences. You will be responsible for motivating the team, setting sales targets, and ensuring exceptional service. The ideal candidate should have a proven track record in retail sales and excellent communication skills. Join us for a part-time role in a dynamic environment, offering competitive pay and benefits including monthly bonuses and employee discounts.

Benefits

Monthly bonus scheme

Generous employee discount

Annual jewellery uniform allowance

Clear career progression opportunities

Qualifications

• Proven experience in driving sales and profitability.
• A passion for driving a culture of exemplary customer service.
• Strong communication skills to establish and coach a high-performing team.

Responsibilities

• Oversee the sales floor and coach the team to achieve targets.
• Drive exceptional service and role-model selling techniques.
• Handle escalated customer complaints professionally.

Skills

Driving sales

Customer service

Communication skills

Job description

As a Supervisor, you'll oversee the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You'll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. The role requires comfort in a fast‑paced, sometimes high‑pressured retail environment. Supervisors will lead by example and set their own personal KPIs and sales targets.

Responsibilities

• Hold daily team briefs, share store's KPIs, and motivate the team in beating them.
• Drive exceptional service through role‑modelling our selling ceremony and delivering on KPIs.
• Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store.
• Monitor sales performance and take actions to support team success.
• Handle serious complaints that have been escalated with professionalism and care.

Personal Sales

• Build the bond between our brand and customers by answering queries, providing exemplary service, and adapting your approach to individuals' personalities and needs.
• Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora's sustainability, design, and craftsmanship.
• Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up‑selling, UPT, ATV, conversion, and productivity.

Store Operations

• Act as key holder for the store and ensure the relevant opening/closure procedure is carried out.
• Cashing up and reconciling the till systems.
• Assist management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required.
• Assist with product and POS deliveries; unload and store items in the correct spaces.
• Operate the till system, handle financial transactions including returns and exchanges, and address any escalations from the wider team.
• Remain alert on the shop floor and follow company security policies and procedures to keep the team and customers safe.

Our supervisors are the ambassadors of the Pandora brand. The ideal candidate will be a highly capable individual and a passionate team player who confidently supports their team to provide an unforgettable Pandora in‑store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant or current supervisor looking for your next challenge, this could be the opportunity for you.

You’ll Thrive At Pandora If You Have

• Proven experience in driving sales and profitability.
• A passion for driving a culture of exemplary customer service.
• Strong communication skills to establish and coach a high‑performing team.
• The ability to be adaptable and flexible to changing business needs, remaining confident in a fast‑paced environment.
• A positive, can‑do attitude with contagious enthusiasm for Pandora products and core values.
• Drive for KPIs and excitement in hitting and exceeding targets.
• A well‑presented appearance with a taste for desirable products and a passion for retail.

Recruitment Procedures

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are given a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity‑related elements such as a photo, marital status, or age. If you require reasonable adjustments during your interview(s), please let us know as soon as possible.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

£18,079 per year – estimated. Contract: Part‑time, NEW. Competitive pay. Monthly bonus scheme (10‑20%). Generous employee discount. Annual jewellery uniform allowance. Other excellent benefits. 32 hours per week on a fixed‑term contract of 3 months. Pay range: £13.61 per hour.

You will be required to work the following days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.

Benefits

• Highly competitive hourly pay.
• Monthly bonus of 10% if sales targets achieved (potentially 20% if stretch targets achieved).
• Generous jewellery uniform allowance to express your style and individuality.
• Employee discount to treat yourself and your loved ones.
• 'Wear box' access: select jewellery to wear each time you are working.
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
• Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid, and more.
• Parties, incentives, and gifts throughout the year.
• Clear career progression and training opportunities to empower you to grow and succeed.