Supervisor - Manchester Trafford

Jimmy Choo; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury fashion brand in Manchester is looking for a Supervisor to engage and inspire the team, ensuring exceptional customer service and efficient boutique operations. This role requires demonstrable leadership skills and knowledge of the luxury market. You will be responsible for maintaining a glamorous brand image and training the team. The position offers a permanent contract at full-time hours with several perks, including holidays and product discounts.

Benefits

33 days of holidays

Products allowance and discount

Birthday day off

Private healthcare

Exclusive employee sales

Qualifications

• Ability to achieve targets consistently.
• Demonstrable leadership capabilities.
• Sound knowledge of customer service and fashion.

Responsibilities

• Engage and inspire the team to meet targets.
• Provide exceptional customer service.
• Assist in training team members.
• Manage client database for customer loyalty.
• Oversee efficient running of the boutique.
• Maintain a glamorous luxury lifestyle image.

Skills

Leadership capabilities

Customer service knowledge

Enthusiasm

Self-motivated

Fashion market understanding

Job description

Supervisor, Manchester Trafford

About working for Jimmy Choo:

Jimmy Choo is a leading global luxury brand with an empowered sense of glamour and a playful daring spirit. Jimmy Choo products represent fine Italian craftsmanship and are famous for their quality and detail. Jimmy Choo has a global store network encompassing more than 200 stores worldwide.

Permanent Contract. Full-Time. 40 hours per week.

What you’ll do:

As a Supervisor, you will:

• Engage and inspire the team by ensuring they are striving to reach targets and KPIs
• Ensure that the team is providing exceptional standards of customer service.
• Assist the Management Team in providing training to the team.
• Support the team in managing the client database ensuring customer loyalty.
• Ensure the efficient running of the boutique following directives and procedures as set by Retail Excellence, the Management Team, and the Company.
• Provide a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code, and behaviour to the team and ensuring that they also reflect this.
• Support the Management Team with successfully running and managing the day-to-day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management, and visual merchandising.

We’d love to see:

You’ll be enthusiastic and self‑motivated and have the ability to go the extra mile to achieve targets at all times.

You will have demonstrable leadership capabilities and sound knowledge of the luxury market, customer service, and fashion.

Our values - creative, courageous and openness

Equality, diversity and inclusion

At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solutions. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Jimmy Choo is proud to be an equal‑opportunity employer committed to inclusivity.

Jimmy Choo Perks

• 33 days of holidays
• Products allowance and discount
• Birthday day off
• Private healthcare
• Exclusive employee sales

If you want to become a part of the Jimmy Choo family, we'd love to hear from you - Apply Today!