Supervisor London Neal Street (M/F/D)

BIRKENSTOCK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global footwear retailer in the City Of London is seeking a customer service representative to ensure an excellent shopping experience. This role involves being a brand ambassador, processing transactions accurately, and managing store operations. Ideal candidates will have retail experience, exceptional people skills, and a positive attitude. Join a dynamic company that offers growth opportunities and a collaborative culture.

Benefits

Dynamic work environment

Excellent development opportunities

Open corporate culture

Qualifications

• Initial professional experience in high-quality (shoe) retail.
• Very good English skills; other languages are an advantage.
• Eager to learn and enjoy being a competent contact person for customers.

Responsibilities

• Ensure a successful customer experience with a comprehensive personal service.
• Convey the value and quality of the products as a brand ambassador.
• Handle cash register operations and manage daily closings responsibly.
• Open and close the store while adhering to all policies.
• Present products invitingly according to specified guidelines.

Skills

Customer service expertise

Good mood under pressure

Positive personality

Attention to detail

Job description

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

YOUR RESPONSIBILITIES

• You ensure an all-round successful customer experience, offering a both comprehensive and personal service through your expertise and open personality.
• As our brand ambassador, you convey the value and quality of our products through your competent support.
• You are confident in using our cash register system and process daily closings, exchanges or refunds precisely and responsibly.
• You will be responsible for opening and closing of the store and ensuring all policies are adhered to.
• Even in hectic situations, you keep an overview and your good mood.
• With skill and attention to detail, you ensure that our products are presented in an inviting way in accordance with the specified guidelines.
• Together with your colleagues, you will carry out general storage tasks and replenish the goods on the shop floor.

YOUR EXPERIENCE AND COMPETENCIES

• Initial professional experience in high-quality (shoe) retail
• You love being in contact with people, are eager to learn and enjoy being a competent contact person for our customers
• You inspire not only your colleagues, but also our customers with your positive personality
• Very good English skills; other languages are an advantage
• Finally, you are just as enthusiastic about our products as we are, can identify with the Birkenstock brand and are keen to make a difference together with us!

WE OFFER

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. Our Talent Acquisitoin team is looking forward to receiving your online application!