Supervisor - Greggs

Moto Hospitality; Wetherby; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading motorway services company in Wetherby is seeking a Supervisor to lead a team and ensure excellent customer service. You will maximize profits by driving sales, manage stock processes, and provide coaching to team members. Previous leadership experience is ideal. Flexible working arrangements available, including full or part-time hours. This role is ideal for those aspiring to grow their management careers. Join a dynamic team and apply today!

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Comfortable making decisions.

Responsibilities

• Leading teams to deliver excellent brand standards.
• Maximising profit through sales and cost control.
• Processing stock counts and orders.
• Setting targets with the Store Manager.
• Coaching and providing feedback to team members.
• Handling customer feedback appropriately.

Skills

Great communication skills

Ability to work on own initiative

Leadership experience

Decision-making under pressure

Customer service focus

Job description

Supervisor £27,900 per annual 40 hours per week Shifts between 4am and 9pm Wetherby Services, A1(M) Junction 46, Wetherby LS22 5GT

What we offer our supervisors

• Annual bonus up to £3,445pa*


• Up to 60% colleague discount for you, family, and friends with brands such as Costa, M&S, Burger King, Greggs, KFC, WHSmith and more


• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance


• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a supervisor

• Leading your teams to achieve and deliver excellent brand standards and customer service


• Maximising profit by driving sales and controlling costs


• Processing stock counts and orders


• Partnering with the Store Manager in setting targets for the team to achieve


• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed


• Taking ownership of customer feedback, responding appropriately in a timely manner


• Supporting the team with preparing food and refreshments

What you’ll bring to us

• Previous experience of leading or supervising a team highly desirable


• Passion for delivering a memorable customer experience


• Great communication skills and be comfortable making decisions


• Ability to work on own initiative and make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you! We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance. Where our customer’s journey pauses, yours just begins. Apply today!

Please note internally this role is called Team Leader. Want to know what it's like to work for us? Find out from our colleague Luca