Supervisor - Clapham Junction

Black Sheep Coffee; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading coffee company in the City of Westminster is searching for a motivated Supervisor to drive service excellence and lead a dedicated team. The ideal candidate will have a strong background in hospitality or retail, along with a commitment to delivering outstanding customer service. Responsibilities include managing workflow, guiding the team to ensure compliance, and creating high-quality coffee products. This role offers a path for career growth and the opportunity to be part of an innovative company making a positive impact.

Benefits

Career progression opportunities

Sustainability-focused workplace

Innovative coffee culture

Qualifications

• Experience as a supervisor within the hospitality or retail sectors.
• Ability to maintain compliance standards and operational excellence.
• Flexibility to work Mon-Sun.

Responsibilities

• Teach efficient workflow and promote company values.
• Manage sales expectations and assist with inventory.
• Maintain compliance and operational standards.

Skills

Customer service

Team leadership

Workflow management

Job description

As a supervisor you will be heavily involved in the day to day running of the store, keeping operations running smoothly and driving service excellence. Using your customer-oriented positive attitude to lead your team to success.

Responsibilities

• Teach others about efficient workflow, great customer service and company values
• Manage sales expectations, keep wastage low and assist with stock ordering and inventory
• Proactively maintain all compliance standards. Ensure a clean, safe, fully operational coffee station
• Make outstanding coffee products. Show off your latte art, get creative and the team will follow!

Requirements

Mon-Sun flexibility, supervisor experience

About Black Sheep Coffee

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee. As our company grows it allows for rapid progression for our team so if you're looking for a career not just a job; you're in the right place. We're looking for spirited team leaders who keep operations running seamlessly while boosting morale and motivation., We're looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast paced and rewarding role.

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you're looking to be a part of a company that's making a difference, jump on in.