Supervisor

Airport Retail Enterprises (UK) Limited; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading airport retail company is seeking a Supervisor at Manchester Airport. This role includes overseeing team operations, ensuring high customer service standards, and managing health and safety compliance. The ideal candidate should have a strong background in hospitality, excellent communication skills, and experience in team management. Benefits include subsidized parking, meals, and a robust leave policy.

Benefits

Subsidised on-site airport parking

Free meals while on duty

28 days annual leave

NEST pension

Health & wellbeing cash plan

Qualifications

• Experience in a supervisory role within hospitality.
• Flexibility with shift patterns and work environment.
• Capability to manage multiple tasks under pressure.

Responsibilities

• Oversee team to ensure outstanding customer service.
• Ensure compliance with health and safety regulations.
• Support training and development of team members.

Skills

Leadership

Customer service

Communication

Team management

Education

Level 2 Food Hygiene certificate

Job description

Overview

We are a family-run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers. We believe airport customers deserve better - we ARE here to delight. We are looking for a committed and enthusiastic individual to join our team as a Supervisor at Manchester Airport, to deliver exceptional food and outstanding customer service with a highly trained and motivated team.

The Great Northern Market concept at Manchester Airport, includes a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all-day grill, and a breakfast menu. The venue has approximately 470 covers and operates from 3am to 10pm.

As a Supervisor, you will be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 3 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.

The Role

In this role, you will work with the management team to oversee all service areas, ensuring our customers enjoy consistently high levels of service. You will guide the team to deliver exceptional hospitality while ensuring that the restaurant and bar operations run smoothly and meet financial performance targets.

Main Duties

• Oversee, coach, and guide the team during shifts to ensure outstanding customer service.
• Ensure adherence to health and safety, food preparation, and alcohol licensing requirements.
• Support the training and development of new and existing team members.
• Motivate the team through clear and positive communication, delivering informative pre- and post-shift briefs.
• Handle and escalate customer feedback as necessary.
• Address concerns or provide corrective feedback in a timely fashion.
• Assist the Duty Manager in ensuring shift responsibilities are completed effectively and handovers are smooth.
• Keep the wider management team updated on key issues arising during shifts.
• Work collaboratively with back-of-house colleagues to deliver excellent customer service.

Requirements

We are looking for an experienced, self-motivated, and enthusiastic individual who is flexible with shift patterns and willing to undertake a variety of duties.

To Excel In This Role, You’ll Have

• Level 2 Food Hygiene certificate (desirable but not essential).
• Mid-level hospitality experience with leadership responsibility.
• Familiarity with airport-based hospitality (preferred but not essential)
• Ability to identify and address health and safety or food preparation concerns.
• Proven track record in customer satisfaction, sales, and service.
• Strong written and verbal communication skills and the ability to build relationships with colleagues and customers.
• Proven ability to manage teams and individuals in a hospitality setting.
• Highly organised, with the ability to engage and motivate others under pressure.
• Ability to manage conflicting priorities while maintaining service levels.
• Competent in handling customer complaints to satisfactory resolutions.

Personal Qualities

We’re Seeking Someone Who Is

• Self-motivated and confident.
• Decisive and resilient, with a calm and approachable manner.
• Calm and approachable under pressure.
• Passionate about food and beverages

Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;

• Curious, passionate and resilient
• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN!

Perks & Benefits

• Subsidised on-site airport parking
• Free meals while on duty at the site, from the 'Staff Duty Meal' options
• Tronc (tips and gratuities distribution system) via an elected troncmaster
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days
• NEST pension
• Wagestream (flexible pay access)
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one
• Staff referral bonus scheme

Please Note

All successful candidates will be required to:

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.

If you meet these requirements and are eager to be part of our team, please apply today!

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.