Supervisor

DWF LLP; Liverpool; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global legal business in Liverpool seeks an experienced Supervisor to lead a dynamic Credit Hire team. You will manage credit hire handlers, oversee complex cases, and ensure compliance with regulations while achieving performance targets. Strong leadership and knowledge of credit hire processes are essential. The role includes a hybrid work model, with 2 days per week in the Liverpool office. Join an inclusive environment where your contributions will be valued.

Qualifications

• Proven supervisory or management experience in a legal, claims handling, or insurance environment.
• Strong knowledge of credit hire processes and motor insurance claims.
• Excellent leadership and coaching abilities.

Responsibilities

• Manage and mentor a team of credit hire handlers.
• Oversee complex credit hire cases and provide legal advice.
• Monitor team performance against KPIs.

Skills

Leadership

Time management

Client service

Knowledge of credit hire processes

Job description

Why join us? Our Credit Hire team is at the heart of our insurance division, providing specialist claims handling and litigation support to clients across the sector. We are seeking an experienced Supervisor to join our growing Credit Hire Team in Liverpool. As a Supervisor, you will play a pivotal role in managing a dynamic team of credit hire handlers, ensuring the delivery of high-quality legal services to our clients, while maintaining compliance with industry regulations and performance targets. The role is hybrid and you would be expected to attend the Liverpool office 2 days per week (Monday & Tuesday).

Responsibilities

• Team Leadership: Manage and mentor a team of credit hire handlers, providing support, guidance, and training to ensure the development and performance of the team.
• Case Management: Oversee complex and high-value credit hire cases, providing expert legal advice and direction.
• Performance Management: Monitor team performance against key performance indicators (KPIs) and ensure the team meets quality and productivity targets.
• Client Engagement: Build and maintain strong relationships with clients, delivering a high standard of service and resolving any escalated issues or disputes.
• Compliance & Risk Management: Ensure all processes comply with regulatory requirements and internal risk management procedures.
• Continuous Improvement: Identify opportunities for improving team processes and operational efficiency.

Qualifications

• Proven supervisory or management experience in a similar legal, claims handling, or insurance environment, ideally within the credit hire sector.
• Strong knowledge of credit hire processes, motor insurance claims, and litigation practices.
• Excellent leadership and coaching abilities, with a track record of developing high-performing teams.
• Exceptional client service skills, with the ability to manage client relationships and handle complex client issues.
• Strong time management skills, with the ability to prioritise a busy workload and meet deadlines.

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us: DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.