Supervisor

The Builder's Arms; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A renowned pub in Chelsea is looking for a Floor Supervisor to join its dynamic team. This role involves supervising daily operations, leading by example to deliver exceptional service, and motivating the hospitality team. Ideal candidates will have supervisory experience in hospitality, strong leadership abilities, and a passion for outstanding customer service. Competitive pay, various perks, and career development opportunities await you in this vibrant hospitality setting.

Benefits

Competitive pay plus service charge

Perkbox – 30 points every month

Enhanced maternity and paternity leave

Employee of the Month recognition

Delicious staff meals while on shift

50% off food & drink across all Cubitt House pubs

Qualifications

• Previous supervisory experience in a quality hospitality environment.
• Strong leadership skills and the ability to inspire and support a team.
• Excellent communication and organizational abilities.

Responsibilities

• Supervise daily front‑of‑house operations, ensuring smooth and efficient service.
• Lead by example, delivering warm and attentive hospitality to every guest.
• Assist with training and day‑to‑day organization.

Skills

Leadership skills

Communication abilities

Organizational skills

Passion for hospitality

Job description

Who We Are

Cubitt House is a collection of eight distinctive London pubs celebrated for their seasonal British menus, impeccable hospitality, and timeless interiors. Inspired by master architect Thomas Cubitt, we honour London’s heritage by creating vibrant spaces that feel both elegant and welcoming. Our pubs—including The Thomas Cubitt, The Alfred Tennyson, The Orange, The Princess Royal, and The Grazing Goat—blend British craftsmanship with a sense of community, partnering with the finest artisans and producers to deliver exceptional experiences.

The Role

We’re looking for a Floor Supervisor to join the team at The Builders Arms, our much‑loved Chelsea pub just off the King’s Road. This iconic neighbourhood destination is known for its warm atmosphere, stylish interiors, and exceptional British dining.

As a Floor Supervisor, you’ll play a key role in leading the front‑of‑house team, ensuring smooth and efficient service throughout the day. You’ll lead by example, support the management team, and help deliver the high standards of hospitality that make Cubitt House special.

Key Responsibilities

• Supervise daily front‑of‑house operations, ensuring smooth and efficient service.
• Lead by example, delivering warm and attentive hospitality to every guest.
• Support and motivate the team to maintain Cubitt House’s high service standards.
• Assist with training, opening/closing procedures, and day‑to‑day organisation.
• Work closely with the management team to maximise guest satisfaction and team performance.

Skills & Experience

• Previous supervisory experience in a quality hospitality environment.
• Strong leadership skills and the ability to inspire and support a team.
• Excellent communication and organisational abilities.
• A hands‑on approach and a genuine passion for delivering exceptional service.

On The House

• Competitive pay plus service charge. Advertised rate is inclusive of service charge.
• Perkbox – 30 points every month to spend however you like.
• Enhanced maternity and paternity leave.
• Wagestream, pension & cycle‑to‑work scheme.
• Employee of the Month recognition & reward programmes.
• Supplier trips, tastings, and external learning opportunities.
• Delicious staff meals while on shift.
• Monthly Bar Academy for cocktail mastery and premium drinks training.
• Quarterly staff socials, competitions, and a legendary Christmas party.
• Language development school to help you grow.
• Work anniversary reward – £100 per year up to 5 years, then £150 per year thereafter.
• A bottle of champagne on your birthday.
• 50% off food & drink across all Cubitt House pubs.
• Clear career progression within a respected, growing hospitality group.
• A supportive, passionate culture that values both skill and character.

Apply today and take the next step in your hospitality career with Cubitt House.