Subsidence Technical Team Manager

Massenhove Recruitment Limited; Tyseley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Subsidence & Technical Team Manager to lead a team in delivering exceptional services for insurance claims. The candidate will oversee complex claims, support surveys, and ensure operational efficiency. Key requirements include a degree in Civil Engineering or a similar field, excellent communication skills, and the ability to lead effectively. This position is based in the United Kingdom and offers opportunities for professional growth.

Qualifications

• Degree level education in a relevant discipline such as Civil Engineering.
• Strong communication and interpersonal skills.
• Ability to lead and inspire a technical team.

Responsibilities

• Oversee complex insurance claims and guide the team.
• Support surveying services on-site at damaged properties.
• Drive operational efficiency and maintain customer care.

Skills

Excellent communication skills

Leadership

Technical expertise in insurance claims

Education

Degree in Civil Engineering, Structural Engineering, or Building Surveying

Job description

Subsidence & Technical Team Manager – Home Based

Job Market – Insurance Claims

About the role

My client are looking for a dynamic professional to lead and inspire their Subsidence Engineers and Technical Team, delivering exceptional services for both domestic and commercial insurance claims. In this pivotal role, you'll ensure streamlined processes, compliance with SLAs, and outstanding customer experiences.

Key duties

• Technical Leadership: Oversee complex insurance claims, guiding your team to deliver accurate assessments and effective solutions.
• On‑Site Expertise: Occasionally support surveying services and visit damaged properties to evaluate technical and insurance requirements for reinstating buildings.
• Strategic Impact: Drive operational efficiency while maintaining the highest standards of professionalism and customer care.
• Lead and develop a team of desk‑based engineers and a technical field team.
• Attend client meetings and represent the company professionally.
• Drive performance to meet SLA targets and audit requirements.
• Provide training and technical guidance to internal teams and external surveyor networks.
• Production of management information on a monthly basis.
• Manage a portfolio of complex subsidence claims from inspect to resolution.
• Promote best practice and continuous improvement within the Subsidence Operations team.
• To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.

Key requirements

• Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar.
• Enthusiastic.
• Excellent communication skills and articulation.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.