Subsidence Indemnity Manager

Lloyds Banking Group; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major financial institution in the UK seeks a specialist to join their Indemnity Insights Team. The role focuses on managing subsidence claims, requiring expertise in structural damage diagnostics and strong communication skills. Ideal candidates will hold relevant building and insurance qualifications, alongside analytical proficiency in data assessment. The position offers a competitive benefits package, including a generous pension contribution and a proactive work environment aimed at continuous improvement.

Benefits

Generous pension contribution of up to 15%

Annual bonus award

Share schemes including free shares

Discounted shopping benefits

30 days' holiday

Wellbeing initiatives

Qualifications

• Driver’s licence required.
• Ability to explain complex issues clearly.
• Expertise in diagnosing subsidence and other structural issues.
• Knowledge of insurance policies and legal principles.
• Ability to tell a compelling story with data.

Responsibilities

• Understand structural damage and determine repair strategies.
• Complete subsidence enquiries and audits.
• Manage LBG subsidence suppliers and identify claim outliers.
• Conduct site visits to validate damage causes.
• Lead claim forums to track claim progress.

Skills

UK driving licence

Excellent written and oral communication

Analytical skills

Expertise in diagnosing structural damage

Understanding of insurance policies

High level of personal organisation

Education

Professional building qualification (RICS, ICE, CIOB, ABE)

Insurance qualifications (CII/CILA/FIA/C.Act)

Tools

Excel

Data visualisation tools

Job description

In General Insurance we protect what matters to our customers, providing accessible, market‑leading products and services to our customers and support their financial wellbeing. This is a unique opportunity to join the Indemnity Insights Team within the General Insurance Platform, where you can leverage your expertise and data‑driven insights to influence how we understand and manage subsidence claims spend, ultimately driving better outcomes for customers and improved financial performance! You'll be working with the wider platform and operation, as well as suppliers and customers to enact this change.

Responsibilities

• Understanding structural damage and determining liability, repair strategies, and customer outcomes, with special emphasis on subsidence, heave and landslip.
• Completing subsidence enquiries, investigations, and audits referencing claims handling and underwriting philosophies, and LBG policies.
• Hands‑on management / oversight of LBG subsidence suppliers.
• Identifying claim outliers, supplier and market trends, or topics worthy of intervention or escalation. Proactively identify indemnity opportunities, emerging risks, and areas for customer service improvements.
• Working with the wider indemnity insights team to identify where the team can apply new tech to optimise our claims spend on this complex peril.
• Conducting site visits nationally to validate causes of damage, assess risks, monitor performance, helping to resolve technical or customer challenges.
• Leading claim forums (or similar) to track claim type, progress and duration.
• Collaborating to ensure timely, cost‑effective, and customer‑focused claim resolutions.
• Providing ad‑hoc case support for subsidence claims, including technical advice, underwriting referrals, risk analysis and complaint resolution.
• Sharing technical expertise to support team development and continuous improvement.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

Skills & Qualifications

• Full and current UK driving licence.
• Excellent written and oral communication. The ability to explain complex issues clearly and compassionately. Sound analytical skills and the ability to assess datasets or use automation to assess multiple sources of data using Excel, AI and data visualisation tools.
• Expertise in diagnosing subsidence, heave, landslip and other forms of structural damage with a strong understanding of how to investigate, mitigate and repair varying causes of ground movement.
• Understanding of insurance policies, claims philosophies, and legal principles. Expertise in building pathology, defect investigation, and repair techniques. Knowledge of CDM Regulations, Party Wall Act, asbestos legislation, and contract administration.
• Excellent communication and the ability to tell a compelling story with data.
• High level of personal organisation and proactive case intervention and insight.

Preferred Qualifications

• Professional building qualification (e.g. RICS, ICE, CIOB, ABE)
• Insurance qualifications (CII/CILA/FIA/C.Act)
• Academic qualification and / or experience which demonstrates knowledge of building pathology, soil mechanics, building repair techniques, subsidence risk and insurance principles.

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.