Subsidence Indemnity Manager

lloyds banking group; Halifax; Hybrid; GBP 59,000 - 74,000; Full time

Job summary

A leading UK banking institution seeks a Subsidence Indemnity Manager to oversee best practices in subsidence claims and improve customer outcomes. The ideal candidate will have expert knowledge of structural damage, be capable of managing suppliers, and communicate effectively. This role includes hybrid working, requiring at least two office days per week. The salary ranges from £59,850 to £73,150 and offers a strong benefits package including a generous pension and annual bonus.

Benefits

Generous pension contribution

Annual bonus award

Share schemes including free shares

30 days’ holiday

Wellbeing initiatives

Qualifications

• Full and current UK driving licence.
• Expertise in diagnosing subsidence and structural damage.
• Understanding of insurance policies and claims philosophies.

Responsibilities

• Drive best practices in subsidence claims management.
• Complete investigations and audits on claims handling.
• Manage LBG subsidence suppliers effectively.

Skills

Structural damage assessment

Excellent communication skills

Analytical skills

Knowledge of building repair techniques

Education

Professional building qualification (e.g. RICS, ICE)

Insurance qualifications (CII/CILA)

Tools

Excel

Data visualization tools

Job description

End Date

Saturday 24 January 2026

Salary Range

£0 - £0

Flexible Working Options

Hybrid Working, Job

Job Description Summary

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Job Description

JOB TITLE

Subsidence Indemnity Manager

SALARY

£59,850 to £73,150

LOCATIONS

Leeds, Halifax

HOURS

Full-Time

WORKING PATTERN

Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites. The role will also entail occasional travel to conduct site visits.

About this Opportunity

In General Insurance we protect what matters to our customers, providing accessible, market‑leading products and services to our customers and support their financial wellbeing. This is a unique opportunity to join the Indemnity Insights Team within the General Insurance Platform, where you can leverage your expertise and data‑driven insights to influence how we understand and manage subsidence claims spend, ultimately driving better outcomes for customers and improved financial performance! You’ll be working with the wider platform and operation, as well as suppliers and customers to enact this change.

What You’ll Be Doing

We're looking for someone with expert knowledge of subsidence claims who wants to make a big impact on the General Insurance business. As a Subsidence Technical Manager, you will drive best practice by:

• Understanding structural damage and determining liability, repair strategies, and customer outcomes, with special emphasis on subsidence, heave and landslip.
• Completing subsidence enquiries, investigations, and audits referencing claims handling and underwriting philosophies, and LBG policies.
• Hands‑on management / oversight of LBG subsidence suppliers.
• Identifying claim outliers, supplier and market trends, or topics worthy of intervention or escalation. Proactively identify indemnity opportunities, emerging risks, and areas for customer service improvements.
• Working with the wider indemnity insights team to identify where the team can apply new tech to optimise our claims spend on this complex peril.
• Conducting site visits nationally to validate causes of damage, assess risks, monitor performance, helping to resolve technical or customer challenges.
• Leading claim forums (or similar) to track claim type, progress and duration.
• Collaborating to ensure timely, cost‑effective, and customer‑focused claim resolutions.
• Providing ad‑hoc case support for subsidence claims, including technical advice, underwriting referrals, risk analysis and complaint resolution.
• Sharing technical expertise to support team development and continuous improvement.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What You’ll Need

• Full and current UK driving licence.
• Excellent written and oral communication. The ability to explain complex issues clearly and compassionately. Sound analytical skills and the ability to assess datasets or use automation to assess multiple sources of data using Excel, AI and data visualisation tools.
• Expertise in diagnosing subsidence, heave, landslip and other forms of structural damage with a strong understanding of how to investigate, mitigate and repair varying causes of ground movement.
• Understanding of insurance policies, claims philosophies, and legal principles. Expertise in building pathology, defect investigation, and repair techniques. Knowledge of CDM Regulations, Party Wall Act, asbestos legislation, and contract administration.
• Excellent communication and the ability to tell a compelling story with data.
• High level of personal organisation and proactive case intervention and insight.

Qualifications Advantageous

• Professional building qualification (e.g. RICS, ICE, CIOB, ABE)
• Insurance qualifications (CII/CILA/FIA/C.Act)
• Academic qualification and / or experience which demonstrates knowledge of building pathology, soil mechanics, building repair techniques, subsidence risk and insurance principles.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neuro‑divergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Next Steps

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

About Lloyds Banking Group

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

Data Safety

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

Values & Culture

We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.