Subsidence Claims Handler

Davies; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A claims management company is seeking a Subsidence Claims Handler in the United Kingdom. The role involves managing subsidence claims, updating clients, and assisting a field team. Ideal candidates should possess knowledge of insurance, excellent telephone skills, and experience in customer service. This is a full-time, fixed-term position offering various job benefits including flexible working options.

Benefits

Leadership training programme

Pension contributions

25 days holiday

Flexible working options

Employee volunteering programme

Qualifications

• Some knowledge of insurance claims related to subsidence.
• Experience managing technical building claims is favorable.
• Excellent phone and communication skills required.

Responsibilities

• Manage subsidence claims through to completion.
• Update clients and policyholders regularly.
• Assist the field team with reporting and tasks.
• Ensure adherence to group processes and standards.

Skills

Knowledge of Subsidence

Claims Handling Experience

Customer Service Experience

Excellent Telephone Skills

Computer Literacy

Communication Skills

Flexibility and Adaptability

Organizational Skills

Job description

Subsidence Claims Handler

Department: Claims Management

Employment Type: Fixed Term - Full Time

Location: Home United Kingdom

Description

To undertake proactive claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Key Responsibilities

• Pro-actively Manage Subsidence claims through to completion
• Regularly update Clients, Policyholders and their agents
• Assist the field team in completing, reports, tasks and answering calls where necessary
• Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
• Maintaining claims on DSAS to the highest possible standard
• Managing identified and reported problems within set timescales to ensure adherence to group processes
• Provide support to the DS&S office team in the absence of other staff or in periods of extreme volume
• Maintain a high level of personal competence
• Adhere to Company systems and procedures
• Actively promote the principle of Treating Customer Fairly
• Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying
• Undertake any other tasks that are reasonably assigned to you from time to time

The above is not an exhaustive list and may change with the overall business objectives of the Company.

Skills, Knowledge & Expertise

This position would suit someone with:

• Some knowledge and understanding of Subsidence in relation to insurance claims
• Some knowledge or experience of managing technical building claims
• Some knowledge and understanding of Claims Handling
• Excellent telephone skills
• Experience and Understanding of Customer Service
• Excellent computer literacy
• Articulation and good communication skills
• Flexibility and adaptability
• The ability to organise own workload
• The ability to work in a fast paced and changing environment

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan