Subsidence Building Technician

Adjusting Appointments Limited; Remote; GBP 25,000 - 30,000; Full time

Job summary

A claims management firm is seeking an experienced Claims Technician to join their Subsidence Team in Greater Manchester. The position involves providing technical building claims solutions and supporting surveyors. As part of a remote team, you will communicate with various stakeholders, manage repairs, and settle claims. Candidates should have experience in building insurance claims or relevant trade experience and demonstrate strong communication and organizational skills. The role offers a competitive salary of up to £30k and a comprehensive benefits package.

Benefits

25 days holiday

Excellent benefits package

Company bonus scheme

Training and career advancement

Qualifications

• 5+ years of experience in subsidence/buildings insurance claims or extensive trade experience.
• Ability to thrive in a fast-paced, target-driven environment.
• Attention to detail and ability to assess and resolve problems.

Responsibilities

• Communicate with customers, contractors, and insurer clients via phone, email, and in writing.
• Manage third-party companies for vegetation removal and drain repairs.
• Negotiate cash settlements for repairs with policyholders.
• Control repair schedules and costs.

Skills

Communication skills

Organisational skills

Customer service

Problem-solving

Education

Graduate building surveyor

Job description

Due growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.

Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include:

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using in-house schedule of rates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority
• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions

Salary & Benefits:

• up to £30k per annum
• 25 days holiday plus an excellent benefits package
• Company bonus scheme, training and career advancement.