Study and Technical Support Advisor

Phoenix Health & Safety; Cannock; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading provider of health and safety training is seeking a dedicated Study and Technical Support Advisor. This hybrid role primarily works from home with occasional office visits in Cannock. The ideal candidate has strong organisational skills, attention to detail, and is working towards a NEBOSH National Diploma. You will provide exemplary support to students and clients, ensuring quality learning and health and safety standards. Competitive salary and performance-related bonuses are included.

Benefits

Hybrid Working

Performance-Related Bonus

Life Assurance

Vitality Private Healthcare

Additional Holiday Purchase

Health Cash Plan

Subsidised Gym Memberships

Cycle to Work Scheme

Discount Vouchers and Access to Wellbeing Resources

Qualifications

• Experience in health and safety advisory roles.
• Practical experience in health and safety.

Responsibilities

• Deliver exemplary study support to students.
• Provide remote consultancy to clients.
• Engage across social media platforms for support.
• Mark mock exam papers and offer feedback.
• Conduct 1:1 sessions with students needing support.

Skills

Attention to detail

Organisational skills

Independent work

IT literacy

Prioritisation

Education

NEBOSH National Diploma or working towards it

Membership of IOSH – CertIOSH or higher

Job description

Phoenix Health and Safety are recruiting for a Study and Technical Support Advisor, check it out today!

Study and Technical Support Advisor

Location: Hybrid (Mainly working from home, in the Cannock office once a month / quarter)
Salary: £35,000 – £40,000 DoE
Contract Type: Permanent

What We Can Offer You:

• Hybrid Working
• Performance-Related Bonus
• Life Assurance
• Vitality Private Healthcare
• Additional Holiday Purchase
• Health Cash Plan
• Subsidised Gym Memberships
• Cycle to Work Scheme
• Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You?

We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc.

We need someone who is highly detail‑oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills.

You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.

We welcome applications from candidates who have started their NEBOSH Diploma, even if they have not yet completed it, so if you are working towards this qualification, we encourage you to apply.

Please note: To complete your application, you will be redirected to Wilmington Plc’s career site.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked ‘apply’!

Job purpose, tasks and responsibilities

You will be responsible for:

• Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
• Providing remote consultancy to our expanding client base.
• Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensuring all delegates receive respectful and professional support.
• Marking mock exam papers with accuracy and offering constructive feedback.
• Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
• Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Conducting 1:1 sessions with students who require additional support.
• Staying updated on changes to health and safety standards and legislation.
• Efficiently planning your own diary and workload to meet service level agreements.

What’s the Best Thing About This Role?

You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.

What’s the Most Challenging Thing About This Role?

This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.

Essential and desirable capabilities

To be successful in this role, you must have:

• NEBOSH National Diploma or working towards this.
• Membership of IOSH – CertIOSH or higher.
• Strong attention to detail and accuracy.
• The ability to work independently and stay focused.
• Excellent IT literacy and the ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.

To be successful in this role, it would be great if you have:

• Experience in a health and safety advisory experience.
• Experience in a practical health and safety experience.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards.

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

Company Reg No. - SC372990 | VAT Reg No. - GB986160980