Studio IT Support Engineer (On-Site, UK)

GPL Technologies; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading entertainment company in Watford is seeking a Production Support Engineer to provide on-site technical support across multiple studios. The ideal candidate will have experience in a support engineer role, with strong knowledge of MAC, Windows, and Linux. Responsibilities include maintaining user support, communicating IT needs, and being a subject matter expert. This is not a remote role, and travel to different studio locations is required. Competitive salary offered.

Qualifications

• Experience working in a technical troubleshooting/support engineer role.
• Strong knowledge of MAC, Windows, and Linux.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Ensure high level of support for users.
• Communicate IT needs to production and departmental teams.
• Be a subject matter expert on IT responsibilities.

Skills

Technical troubleshooting

MAC support

Windows support

Linux support

Time management

Knowledge of virtual desktop environments

Analytic and problem-solving skills

Verbal and written communication

Tools

Helpdesk automation tools

Remote management applications

Job description

A leading entertainment company in Watford is seeking a Production Support Engineer to provide on-site technical support across multiple studios. The ideal candidate will have experience in a support engineer role, with strong knowledge of MAC, Windows, and Linux. Responsibilities include maintaining user support, communicating IT needs, and being a subject matter expert. This is not a remote role, and travel to different studio locations is required. Competitive salary offered.