Student Support Officer

Skyborne; Cheltenham; On-site; GBP 25,000 - 31,000; Full time

Job summary

An aviation training academy located in Cheltenham is seeking a Trainee Liaison Officer to provide support and wellbeing services for trainees. This role involves managing the reception area, addressing trainee concerns, and ensuring a positive experience for all students. Ideal candidates will have strong communication skills and experience in customer service. The position offers a salary of £28,000 with a range of benefits.

Benefits

25 days paid annual leave + 8 bank holidays

Generous pension scheme

Private health care

Life assurance scheme

Discounts with corporate partners

Free on-site parking

Access to state-of-the-art training facilities

Qualifications

• Must be approachable and empathetic towards trainees.
• Experience in a customer-facing role is required.
• Experience in pastoral care is preferable.

Responsibilities

• Greet visitors and clients professionally.
• Manage the front desk and answer inquiries.
• Liaise with students regularly to check on their wellbeing.
• Provide support to trainees and escalate concerns as needed.

Skills

Excellent communication and interpersonal skills

Customer service experience

Empathy

Ability to work in a fast-paced environment

Job description

Company Description

We are Skyborne, an industry leading aviation training academy with a mission to Build Better Pilots. As a growing business, we’ve invested in state-of-the-art training facilities in both the UK and U.S, as well as cutting-edge resources to deliver the very best in airline-focussed pilot training. With the recent opening of our second site in Bournemouth, we’re expanding our reach and training capacity to meet growing demand. We play a vital role in guiding our trainees from the classroom to the flight deck, with our graduates going on to fly for leading airlines.

We set ourselves the highest standards and believe that work should be both satisfying and fun. At the core of Skyborne is a culture shaped by our values and pillars: we champion creativity in everything we do, foster a supportive, team-focused environment and set the bar high for quality and professionalism. We’re a people-first company and a motivated, passionate team who take pride in giving our trainees the strongest start to their aviation careers.

We employ a carefully selected team of professionals who are committed to shaping the next generation of pilots. Now’s the perfect time to join us and be part of something exciting and truly rewarding.

Job Description

This role serves as the primary wellbeing point of contact for trainees at Skyborne. Based at the reception desk, the Trainee Liaison Officer provides approachable, day-to-day support—addressing wellbeing concerns, answering queries, and ensuring a positive and seamless trainee experience.

The role is also responsible for ensuring trainee welfare issues are managed effectively, including signposting to appropriate support services and informing relevant Heads of Department or other staff when necessary. A key aspect of this position is maintaining a visible and approachable presence around the Academy, offering trainees regular opportunities to engage in open and supportive conversations.

Key Responsibilities and Duties

• Receptionist duties
  • Greet visitors and clients in a professional and friendly manner
  • Manage the front desk by answering incoming calls, transferring calls, and taking messages
  • Handle email and phone inquiries efficiently and professionally
  • Ensure the reception area is tidy, welcoming, and well-stocked with necessary materials
• Primary wellbeing point of contact for trainees
• Liaising with students on a regular basis to check on their wellbeing: prior to exams, post exams, having presence around the facility
• Ensuring all students have a positive experience and promotepositive wellbeing throughout the course
• Providing support to trainees and escalating concerns when required
• Signposting trainees to relevant resources and departments
• Assist marketing and events with planning social activities for students and carrying out risk assessments
• Attend meetings as required
• Liaising with the Internal Communications and Social Media team

Qualifications

• Approachable and empathetic with excellent knowledge of the company and industry
• Outstanding communication and interpersonal skills, both written and verbal, to deal effectively with internal and external contacts, across all levels
• Experience in a customer service/customer facing role
• Experience in pastoral care
• Ability to concentrate and work in a fast-paced environment
• Readily accepts changes and adjusts accordingly

Additional Information

Salary £28,000 - 40 hours per week

• Monday - Friday working pattern
• Available to work on weekends when required
• Occasional travel to second base in Bournemouth

We are committed to offering the most competitive benefits package, including:

• 25 days paid annual leave + 8 bank holidays (based on 5-day working week)
• Generous pension scheme
• Private health care
• Life assurance scheme
• Discounts with corporate partners
• Free on-site parking
• Access to state-of-the-art training facilities and resources
• Opportunity to work with a dynamic and supportive team

This is an opportunity not to be missed. If you want to take your career to heights you never thought possible, then we want to meet you!