Student Recruitment Assistant

UNIVERSITY OF SALFORD(THE); Abbot's Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK university is looking for a Student Recruitment Assistant to support prospective students throughout their journey. You will provide outstanding customer service, manage enquiries, and assist with recruitment events. The ideal candidate will have strong communication and organisational skills, with a passion for higher education. Join a vibrant community that values diversity and offers excellent professional development opportunities.

Benefits

Competitive salary

32 days leave

Professional development opportunities

Wellbeing support

Discounted gym memberships

Lifestyle benefits and discounts

Qualifications

• Proactive and customer-focused attitude.
• Passion for higher education and student experience.
• Ability to manage enquiries effectively.

Responsibilities

• Provide outstanding customer service across multiple channels.
• Support recruitment events such as Open Days.
• Ensure accurate advice on courses and admissions.

Skills

Customer service

Communication

Organisational skills

Collaboration

Job description

Salford, United Kingdom

Job Information

Overview

We are seeking a proactive and customer-focused Student Recruitment Assistant to join our dynamic Student Recruitment and Widening Participation Team. This is an exciting opportunity for someone passionate about higher education, student experience, and outreach. You’ll play a vital role in supporting prospective students through their journey by providing advice, managing enquiries, and delivering key recruitment events. If you thrive in a busy, collaborative environment and have strong communication, organisation, and customer service skills, we’d love to hear from you.

Keywords: student recruitment, higher education, events, customer service, CRM, applicant experience, widening participation.

Key Responsibilities

• Provide outstanding customer service across multiple channels (email, phone, live chat, social media) to prospective students.
• Support the delivery of recruitment events such as interviews, Open Days, and Offer Holder Days.
• Ensure accurate, up-to-date advice is given on courses, applications, and the admissions process.
• Collaborate with Admissions, Marketing, and academic colleagues to support conversion activities.
• Maintain data protection standards and contribute to continuous improvement in enquiry handling and applicant communications.

About the Department

The Student Recruitment and Widening Participation Team is part of the University of Salford’s Marketing, Recruitment and External Relations Directorate, responsible for raising the profile of the University and supporting its growth and diversity objectives. Our team is central to engaging and supporting prospective students through every stage of their journey—from first enquiry to enrolment. We deliver key recruitment events, manage school and college relationships, and provide support for both UK and international applicants. With a strong commitment to inclusion, collaboration, and high-quality service delivery, we are passionate about widening access to higher education and ensuring every student feels informed, welcomed, and valued.

What’s in it for you?

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there’s a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
• Greater Manchester - live and work in one of the most vibrant regions in the UK, a hot spot of digital innovation, excellent schools and colleges, and with affordable city, suburban and rural living options to suit a wide range of lifestyles
• Our Peel Park campus is unique with lots of green spaces and great transport links including Salford Crescent train station means we’re easy to get to
• Team Salford - join us here in Salford and be part of one of the UK’s fastest growing universities
• A rewarding career - where everything you do will make a difference. To our students, our local community, and the world around you