Student Programmes Coordinator - 0727-25

Lancaster University; Lancashire; On-site; GBP 26,000 - 33,000; Full time

Job summary

A leading UK university is seeking a full-time Student Programmes Coordinator to support both Undergraduate and Postgraduate programmes. The role requires experience in customer service, time management, and effective communication skills to work within a team. This position offers generous holiday leave, access to an employee pension scheme, and a commitment to promoting diversity and inclusion in the workplace. Ideal for candidates passionate about enhancing the student experience.

Benefits

25 days of annual leave

Employee pension scheme

Flexible benefits scheme

Commitment to Equality, Diversity and Inclusion

Qualifications

• Experience in high-level customer service.
• Ability to prioritize workload to meet competing deadlines.
• Effective communication with a diverse range of people.
• Competent IT skills in an evolving digital environment.

Responsibilities

• Support staff and students across Undergraduate and Postgraduate programmes.
• Work flexibly across the faculty’s Education Service.
• Administer student programmes and enhance the student experience.

Skills

Customer service

Time management

Communication skills

IT skills

Job description

Overview

Faculty/Division: Faculty of Science & Technology
Location: Bailrigg, Lancaster, UK
Salary: £26,707 to £32,080 full time, fixed term
Closing Date: Thursday 02 October 2025
Interview Date: Thursday 16 October 2025
Reference: 0727-25
Eligibility: Please note this job is only available to current employees of Lancaster University

The Faculty of Science and Technology at Lancaster University is seeking to appoint a full-time Student Programmes Coordinator, on a fixed term basis until July 2026. A Student Programmes Team, led by the Student Programmes Officer, provides support to staff and students across all Undergraduate and Postgraduate programmes within each of the faculty’s academic departments. The role holder will work within the Chemistry and Natural Sciences team, but will also be expected to work flexibly across the faculty’s Education Service, supporting delivery and administration of student programmes and the student experience.

At Lancaster University we support each other by being open and fair, and promoting diversity. We build strong communities by working effectively together in a supportive way, and we create positive change by being ambitious in our learning, expertise, and action.

About You

The successful candidate will:

• Have experience of providing a high level of customer service.
• Have the ability to prioritise workload to meet competing deadlines, and the ability to work effectively within a team and across teams.
• Be able to present information accurately and communicate effectually with a wide range of people.
• Be able to demonstrate competent IT skills and the ability to work with new systems and software in an evolving digital environment.

The Benefits Of The Role

• Generous holiday leave - 25 days (pro-rata) annual leave plus University closure days and bank holidays.
• Access to employee pension scheme, and annual flexible benefits scheme.
• We are committed to promoting Equality, Diversity and Inclusion across the Faculty, and supporting family-friendly, flexible and agile working policies on an individual basis. We are members of the Athena SWAN Charter, a scheme which recognises and celebrates good employment practice for women working in science, technology, engineering and mathematics (STEM) in higher education and research.

The Faculty of Science and Technology is a community of seven departments engaged in world-leading research that makes a demonstrable difference to our economy and society. We offer a range of degree programmes that are among the highest rated in the UK in terms of the quality of teaching, the quality of the student experience and student career prospects. Our Student Programmes Team roles are integral to our success.

You can find out more about the Faculty of Science and Technology at https://www.lancaster.ac.uk/sci-tech

Please upload a cover letter with your application. In your cover letter, please include your rationale and interest in applying for this particular post, and examples of your commitment to the ongoing development of your skills and experience.

For each of the supporting statements in the application form, please include examples to show your experience and/or skills in that area.

We welcome applications from people in all diversity groups, for this fixed term, full-time post.

We encourage informal enquiries to discuss any aspect of this role; to arrange please contact Rachael Venn (Student Programmes Officer, Chemistry and Natural Sciences) at [e-mail].

Apply Online

Further Details

Job Description
Person Specification

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it’s like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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