Student Experience & Enquiries Advisor

Goldsmiths, University of London; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading university in London seeks a Student Hub Advisor to join a dynamic team providing high-level support to students. The role involves managing student inquiries across multiple channels including emails and live chat, ensuring accurate communication and record management. Candidates must possess strong customer service skills, the ability to work within a team, and a commitment to promoting an inclusive environment. This position offers a unique opportunity to contribute to enhancing the student experience in a supportive atmosphere.

Qualifications

• Experience in providing support in an educational setting.
• Ability to manage multiple channels of communication including email and live chat.
• Strong understanding of student needs and an inclusive educational environment.

Responsibilities

• Provide high-level support to students as the first line of contact.
• Manage accurate and timely record-keeping across multiple systems.
• Assist in delivering consistent information and support through the Student Hub.

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Education

Relevant degree or equivalent experience

Job description

A leading university in London seeks a Student Hub Advisor to join a dynamic team providing high-level support to students. The role involves managing student inquiries across multiple channels including emails and live chat, ensuring accurate communication and record management. Candidates must possess strong customer service skills, the ability to work within a team, and a commitment to promoting an inclusive environment. This position offers a unique opportunity to contribute to enhancing the student experience in a supportive atmosphere.