Student Experience Assistant

Career Choices Dewis Gyrfa Ltd; Salford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading educational institution in Salford is seeking a Student Experience Assistant to enhance the experience of students. In this role, you will provide exceptional service to visitors and manage inquiries while collaborating with various departments. The successful candidate will enjoy flexible working practices, a comprehensive training package, and a commitment to diversity and inclusion within the student community. Join us in making a positive impact on students' lives through our dedicated support services.

Benefits

Excellent pension scheme

32 days leave plus bank holidays

Flexible working arrangements

Comprehensive professional development

Sense of community at Salford

Lifestyle benefits and discounts

Wellbeing support services

Qualifications

• Experience in providing customer service and support.
• Ability to manage enquiries through multiple platforms.
• Strong communication skills for liaising with various teams.

Responsibilities

• Provide a front-line professional service to visitors.
• Manage enquiries received by the Student Experience team.
• Support administrative processes for Student Voice activity.

Job description

Opportunity Overview

The University of Salford has an exciting new opportunity for a Student Experience Assistant.

The Student Experience team works closely and collaboratively with other Professional Services teams across the School and University to share best practice and develop systems and processes to support continuous business improvement.

This is a business-critical role and gives the successful candidate the opportunity to play a key role in the day-to-day operations in a large, complex organisation, providing exceptional support for our students.

Please note that this advert may close early if we receive a high volume of applications.

Key Responsibilities

• Provide a front-line professional service to visitors to the School’s Student Services Hub and an outstanding customer experience to students and staff in all aspects of their role
• Manage enquiries received by the Student Experience team across various platforms, including email and CRM
• Support the Student Experience Manager and provide administrative and operational support for all Student Voice activity (NSS)
• Liaise with University Professional Services teams across the University in relation to the student journey, from admissions to alumni
• Coordinate school Welcome activities in conjunction with Programme Leaders, and the wider School and University Professional Services

About the School of Health and Society

With over 8,000 students we are the largest School at the University, with colleagues and students from all over the world.

We are a forward-thinking, dynamic school with a commitment to lifelong learning and real-world impact.

We offer programmes across a range of subject areas including counselling, nursing and midwifery, allied and public health, psychology, sociology, social work and social policy, policing and criminology, and sport.

Through our interdisciplinary research network and three research centres, we focus on improving health, social and individual outcomes.

We are part of the global healthcare community and collaboration is at the heart of what we do, working with a wide range of industry partners locally, regionally and globally.

By joining us, you will become part of a wide network of professionals, sharing knowledge and expertise.

Like us, you will be passionate and committed and will be part of our ambitious journey, to shape the health professionals, community and social leaders of the future.

What’s in it for you?

• An excellent pension scheme
• An impressive 32 days leave plus bank holidays, additional time off at Christmas and the opportunity to buy even more
• Flexible working and a culture of flexible and agile working to help you find the right balance
• Professional development – a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community – a real sense of belonging here at Salford

We value diversity in backgrounds and experiences. Our difference makes us stronger, and together we share a passion for improving students' lives.

The Perks

• MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• Wellbeing support – services and facilities dedicated to mental and physical health, including an Employee Assistance Programme, counselling, sports and fitness facilities including discounted gym memberships
• Sustainable Salford – commitment to be Net Zero by 2038 and embedding sustainability in all aspects of university life

Job Description

Proud member of the Disability Confident employer scheme