Student Enquiries Coordinator — Hybrid & Customer Impact

Oxford Brookes University; Oxford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An educational institution in Oxford is seeking a full-time Student Enquiries Coordinator to manage student enquiries and provide excellent customer service. The role involves a wide range of administrative tasks, assessing and triaging enquiries, and maintaining accurate records. Applicants should have strong experience in customer service and administration, along with the ability to work under pressure. This position offers a minimum of 25 days of holiday, a competitive pension scheme, and supports hybrid working.

Benefits

Minimum of 25 days holiday

Discounted sports & gym facilities

Training and development opportunities

Financial education support

Employee assistance helpline

Qualifications

• Experience providing excellent customer service and assessing enquiries.
• Experience in administrative work with familiarity in IT systems.
• Proven experience working with sensitive and confidential information.

Responsibilities

• Manage a wide range of administrative tasks related to student enquiries.
• Act as the first point of contact for student enquiries.
• Contribute to the continuous improvement of enquiry-handling processes.

Skills

Customer service

IT systems familiarity

Problem solving

Organizational skills

Ability to work under pressure

Education

A-level standard or equivalent experience

Tools

Microsoft applications

Database systems

Job description

An educational institution in Oxford is seeking a full-time Student Enquiries Coordinator to manage student enquiries and provide excellent customer service. The role involves a wide range of administrative tasks, assessing and triaging enquiries, and maintaining accurate records. Applicants should have strong experience in customer service and administration, along with the ability to work under pressure. This position offers a minimum of 25 days of holiday, a competitive pension scheme, and supports hybrid working.