Strategic Workforce Forecast Analyst - National Services

Ministry of Justice; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A government agency in the UK seeks an experienced workforce management specialist to deliver strategic forecasting models and resource plans. The ideal candidate has over 4 years in contact centre management, possesses strong analytical skills, and can effectively communicate findings. This role offers full-time hours with potential for flexible hybrid working arrangements. Candidates must have the legal right to work in the UK. Enthusiastic individuals committed to public service are strongly encouraged to apply.

Qualifications

• 4+ years’ experience in Contact Centre Workforce Management position required.
• Ability to meet deadlines and work under pressure.
• Experience presenting information and findings clearly.

Responsibilities

• Deliver strategic volume and resource forecast models.
• Develop plans that align to operational and budgetary requirements.
• Work closely with Senior Leaders within the operational structure.

Skills

Workforce management and telephony systems

Data analysis

Trend analysis

Good communication skills

Strong analytical and organization skills

Education

Degree level qualification in data analytics or equivalent experience

Job description

A government agency in the UK seeks an experienced workforce management specialist to deliver strategic forecasting models and resource plans. The ideal candidate has over 4 years in contact centre management, possesses strong analytical skills, and can effectively communicate findings. This role offers full-time hours with potential for flexible hybrid working arrangements. Candidates must have the legal right to work in the UK. Enthusiastic individuals committed to public service are strongly encouraged to apply.