Strategic IT Service Lifecycle Lead

DGH Recruitment Limited; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an IT Service Lifecycle Manager to join a client in Birmingham. The role involves leading service lifecycle processes, managing Change and Release Management, and ensuring alignment with business objectives. The ideal candidate will have over 7 years of IT Service Management experience, including a leadership role overseeing ITIL processes. Advanced ITIL certifications are preferred, along with proficiency in ITSM tools like ServiceNow. This is a permanent position offering an exciting opportunity to drive service excellence.

Qualifications

• 7+ years in IT Service Management required.
• 3+ years in a leadership role managing ITIL processes.
• Expertise in managing the full lifecycle of IT services.

Responsibilities

• Lead the Service Lifecycle process for business needs.
• Oversee service portfolio alignment with strategic objectives.
• Manage the Change and Release Management processes.

Skills

ITIL Foundation v4

Service Management

Change Management

Release Management

Stakeholder Communication

Education

Advanced ITIL certifications

Minimum of 7 years in IT Service Management

Leadership or managerial experience

Tools

ServiceNow

BMC Remedy

Job description

A leading recruitment agency is seeking an IT Service Lifecycle Manager to join a client in Birmingham. The role involves leading service lifecycle processes, managing Change and Release Management, and ensuring alignment with business objectives. The ideal candidate will have over 7 years of IT Service Management experience, including a leadership role overseeing ITIL processes. Advanced ITIL certifications are preferred, along with proficiency in ITSM tools like ServiceNow. This is a permanent position offering an exciting opportunity to drive service excellence.