Strategic HR Partner — Contact Centre & ER Lead

RHR UK; England; Hybrid; GBP 49,000 - 58,000; Full time

Job summary

A premium retailer is searching for an experienced HR business partner to lead HR projects within their contact centre. The ideal candidate will have a background in retail or hospitality with strong project management and stakeholder relationship skills. This role offers the chance to shape HR initiatives in a collaborative environment and comes with a hybrid working pattern. The salary is competitive, with a maximum up to £58, depending on experience.

Benefits

Hybrid working pattern

Investment in employee development

Qualifications

• Experience in HR for a contact centre is ideal.
• Background in retail or hospitality is preferred.
• Proven ability to manage stakeholder relationships effectively.

Responsibilities

• Lead the design and execution of HR projects.
• Hold accountability for contact centre headcount.
• Responsible for employee relations within the division.

Skills

Project management

Stakeholder relationship management

Collaboration

Change management

Job description

A premium retailer is searching for an experienced HR business partner to lead HR projects within their contact centre. The ideal candidate will have a background in retail or hospitality with strong project management and stakeholder relationship skills. This role offers the chance to shape HR initiatives in a collaborative environment and comes with a hybrid working pattern. The salary is competitive, with a maximum up to £58, depending on experience.