Strategic Enterprise Customer Success Manager – Growth & Renewals

Xelix; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A fast-growing technology company in London seeks a mid-level Customer Success Manager/Account Manager. This role involves consulting top-tier customers, building relationships, and promoting product upsells. The ideal candidate has experience in Customer Success or Project Management and excels at communication and problem-solving. This position offers a competitive salary and hybrid working options.

Benefits

Competitive salary of £40,000 - £50,000

27 days of annual leave

Hybrid working

On-site gym

Employee discount program

Comprehensive private medical & dental cover

Enhanced parental leave pay

Learning & development budget

Team socials & activities

Qualifications

• Relevant experience in Customer Success, Sales, or Project Management.
• Proven track record of managing complex enterprise customers.
• Ability to build relationships and influence decision-makers.

Responsibilities

• Act as a consultant to high-tier customers to monitor value realization.
• Build relationships with multiple contacts within each customer.
• Administer renewals and promote upsell of new Xelix products.

Skills

Experience in Customer Success

Project Management

Analytical skills

Communication skills

Problem-solving

Job description

A fast-growing technology company in London seeks a mid-level Customer Success Manager/Account Manager. This role involves consulting top-tier customers, building relationships, and promoting product upsells. The ideal candidate has experience in Customer Success or Project Management and excels at communication and problem-solving. This position offers a competitive salary and hybrid working options.