Strategic Enterprise Customer Success Lead – Finance

ServiceNow; Staines-upon-Thames; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A global technology leader seeks a Principal Customer Success Executive for Financial Services to drive post-sales transformation and engage with C-level executives. The role involves aligning strategies with customer goals and ensuring success through strong relationships and innovative solutions. Ideal candidates will have 15+ years in consulting roles, experience with enterprise SaaS transformations, and a customer-centric approach. The position is full-time, flexible, located in Staines-upon-Thames, and offers a dynamic environment for high-impact professionals.

Qualifications

• 15+ years in management consulting or solution consulting roles.
• Experience in enterprise-level SaaS transformations.
• Excellent relationship management with C-level executives.

Responsibilities

• Drive post-sales success and align customer goals.
• Collaborate with Account Executives to execute strategies.
• Identify risks and ensure value realization.

Skills

AI Integration

Enterprise SaaS Transformation

C-Level Relationship Management

Leadership Expertise

Strategic Account Management

Business Acumen

Cross-Functional Leadership

Adaptability

Operational Excellence

Customer-Centric Mindset

Job description

A global technology leader seeks a Principal Customer Success Executive for Financial Services to drive post-sales transformation and engage with C-level executives. The role involves aligning strategies with customer goals and ensuring success through strong relationships and innovative solutions. Ideal candidates will have 15+ years in consulting roles, experience with enterprise SaaS transformations, and a customer-centric approach. The position is full-time, flexible, located in Staines-upon-Thames, and offers a dynamic environment for high-impact professionals.