Strategic Engagement Manager, Digital Energy Solutions

Cegal; Remote; GBP 65,000 - 85,000; Full time

Job summary

A digital energy solutions provider in Greater London is seeking an Engagement Manager to strengthen customer relationships and ensure seamless service delivery. The successful candidate will manage customer contracts, oversee performance, and coordinate internal teams. Ideal applicants will possess higher education in Business or IT, experience in customer-facing roles, and strong communication abilities. Join us for professional growth in a supportive work environment with a focus on diversity and impact.

Benefits

Career development programs

Flexible work environment

Training budget for professional growth

Support for diversity initiatives

Qualifications

• Experience in customer-facing roles within IT services or service delivery.
• Understanding of contract management and customer governance.
• Familiarity with cloud services like Azure or AWS.

Responsibilities

• Serve as the primary point of contact for customers throughout the engagement lifecycle.
• Monitor and manage contract performance and service levels.
• Coordinate internal teams to maintain operational continuity.

Skills

Customer relationship management

Communication skills

Analytical mindset

Process improvement

Stakeholder management

Education

Higher education in Business, IT, Service Management, or Project Management

Tools

ServiceNow

Salesforce

Power BI

Excel

ITSM platforms

Job description

A digital energy solutions provider in Greater London is seeking an Engagement Manager to strengthen customer relationships and ensure seamless service delivery. The successful candidate will manage customer contracts, oversee performance, and coordinate internal teams. Ideal applicants will possess higher education in Business or IT, experience in customer-facing roles, and strong communication abilities. Join us for professional growth in a supportive work environment with a focus on diversity and impact.