Strategic Customer Success Manager, EMEA - REMOTE

Jobgether; Remote; GBP 74,000 - 97,000; Full time

Job summary

A recruitment platform is seeking a Strategic Customer Success Manager to oversee enterprise customers in the EMEA region. The role focuses on driving product adoption and ensuring customer satisfaction for complex, configurable products. The ideal candidate will possess at least five years of B2B SaaS experience, a strong ability to manage substantial customer accounts, and excellent communication skills. This position offers a generous benefits package, including unlimited PTO and a budget for professional development.

Benefits

Unlimited Paid Time Off (PTO)

10-year exercise window for stock options

Fully paid family leave for twelve weeks

Generous budget for equipment and software

$100/month education budget

Qualifications

• Minimum of five years of experience in customer success within B2B SaaS.
• Proven track record managing strategic customer accounts over $2m in ARR.
• Ability to communicate complex concepts clearly.

Responsibilities

• Drive product adoption and retention for upmarket customers.
• Manage a strategic portfolio of approximately 20 enterprise customers.
• Collaborate with various teams to enhance stakeholder communication.

Skills

Customer success experience in B2B SaaS

Communication skills

Detail-oriented

Adaptability to customer needs

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies. This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes.

Accountabilities

• Partner with upmarket customers to drive product adoption and retention.
• Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.
• Foster multi-threaded relationships and proactively monitor customer health.
• Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication.
• Tailor configurations and create training to meet specific customer needs for successful outcomes.
• Anticipate risks and support customers through evolving workflows.

Requirements

• Minimum of five years of customer success experience in B2B SaaS.
• Proven ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.
• Strong communication skills to convey complex concepts simply.
• Detail-oriented with a focus on timely follow-ups and CRM updates.
• Curiosity to explore product details and adaptability to customer needs.

Benefits

• Emphasis on high-quality work with a focus on thoroughness.
• 10-year exercise window for stock options, allowing flexibility.
• Unlimited Paid Time Off (PTO) policy.
• Fully paid family leave for twelve weeks within the US.
• Generous budget for equipment, software, and office furniture.
• $100/month education budget, with support for additional professional development.