Strategic Customer Relationship Manager

Delt Shared Services Ltd; Weston-super-Mare; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A public sector supporting organization in Weston-super-Mare is seeking a Customer Relationship Manager to enhance customer partnerships and drive strategic initiatives. This hybrid role involves acting as a trusted advisor, developing account strategies, and ensuring excellent service delivery. Ideal candidates will have significant experience in relationship management, strong analytical skills, and the ability to influence stakeholders effectively. The company offers a collaborative culture with a range of employee benefits including a generous holiday allowance and a pension scheme.

Benefits

Generous holiday allowance of 25 days plus bank holidays

Up to 12 flex leave days a year

Matched contribution pension scheme up to 10% of salary

Life assurance scheme

Opportunities to buy and sell leave

Employee shopping savings portal

Opportunities for funded training

EV salary sacrifice

Performance Related Pay

Employee assistance programme for wellbeing

Qualifications

• Proven experience in a senior customer relationship role in a shared services or IT environment.
• Strong strategic and analytical skills to interpret customer insight and market trends.
• Excellent communication and influencing abilities with senior stakeholders.

Responsibilities

• Act as a strategic partner and advisor for customers.
• Develop and execute account strategies to strengthen partnerships.
• Lead engagement and relationship mapping with customers.
• Ensure delivery teams meet expectations and contractual obligations.
• Leverage data to inform recommendations and solutions.
• Identify opportunities for collaboration and service improvement.
• Champion Delt's service portfolio for over multiple disciplines.
• Lead on customer satisfaction and engagement.

Skills

Strategic thinking

Customer relationship management

Analytical skills

Communication skills

Influencing stakeholders

Collaboration

Education

Relevant qualification or equivalent experience

Knowledge of service management principles (ITIL desirable)

Job description

A public sector supporting organization in Weston-super-Mare is seeking a Customer Relationship Manager to enhance customer partnerships and drive strategic initiatives. This hybrid role involves acting as a trusted advisor, developing account strategies, and ensuring excellent service delivery. Ideal candidates will have significant experience in relationship management, strong analytical skills, and the ability to influence stakeholders effectively. The company offers a collaborative culture with a range of employee benefits including a generous holiday allowance and a pension scheme.