Strategic Customer Operations Programme Lead (Hybrid)

Daniel Owen Ltd; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A consulting firm in London seeks a Customer Operations Programme Manager to lead the Home Ownership team in tracking performance across multiple programmes. The role includes producing programme plans, engaging stakeholders, and ensuring operational issues are addressed. Candidates should demonstrate substantial experience in reporting and tracking, strong collaboration skills, and advanced knowledge of Microsoft tools. The hybrid role offers a competitive hourly rate of £38.15 and is based in North West London.

Qualifications

• Substantial experience in reporting and tracking multiple programmes.
• Enhanced skills in collaboration, communicating and influencing.
• Substantial advanced experience in the use of Microsoft programs.

Responsibilities

• Produce workstream or programme plans.
• Engage stakeholders and manage relationships.
• Deliver on program objectives and ensure performance.

Skills

Programme Management experience

Collaboration

Communication and influencing

Attention to detail

Customer focused

Tools

Excel

PowerPoint

Job description

A consulting firm in London seeks a Customer Operations Programme Manager to lead the Home Ownership team in tracking performance across multiple programmes. The role includes producing programme plans, engaging stakeholders, and ensuring operational issues are addressed. Candidates should demonstrate substantial experience in reporting and tracking, strong collaboration skills, and advanced knowledge of Microsoft tools. The hybrid role offers a competitive hourly rate of £38.15 and is based in North West London.