Strategic CSM & Growth Partner for SaaS

ABAX AS; Peterborough; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading telematics and IoT company in the UK seeks a Customer Success Manager to build and nurture value-driven partnerships with key customers. The successful candidate will lead onboarding, advocate for customer needs, and identify upsell opportunities. Ideal applicants will have experience in customer success or account management, possess strong communication skills, and thrive in a dynamic environment. Competitive compensation and continuous learning opportunities are offered.

Benefits

Continuous learning opportunities

Competitive compensation and benefits

Qualifications

• Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment.
• Strong relationship-building and communication skills, acting as a consultative advisor to your client portfolio.
• Demonstrates the ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle.
• Experience working cross-functionally with Sales, Product, and Support to deliver unified outcomes.
• A self-starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast-growing environment.

Responsibilities

• Lead smooth, value-driven onboarding experiences that ensure quick customer adoption.
• Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders.
• Proactively manage your portfolio — identifying risks early and driving retention and renewals.
• Spotting and seizing cross-sell and upsell opportunities to expand customer value.
• Collaborating with Product, Sales, and Support to deliver seamless customer experiences.
• Championing customer satisfaction, representing their voice to drive continuous improvement.

Skills

Customer Success

Account Management

Retention

Relationship Building

Communication Skills

Job description

A leading telematics and IoT company in the UK seeks a Customer Success Manager to build and nurture value-driven partnerships with key customers. The successful candidate will lead onboarding, advocate for customer needs, and identify upsell opportunities. Ideal applicants will have experience in customer success or account management, possess strong communication skills, and thrive in a dynamic environment. Competitive compensation and continuous learning opportunities are offered.