Strategic Contact Centre Resource Planning Lead

Longreach Recruitment; Cardiff; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A recruitment agency is seeking a Resource Planning & Forecasting Manager in Cardiff. The role involves leading a team to produce demand forecasts and resource plans for a multi-site contact centre. Candidates should have strong analytical skills, experience in resource planning, and proficiency in Excel. Offering a salary of £60,000-£70,000 with a 50% hybrid model, this position is ideal for those seeking to drive continuous improvement in a dynamic environment.

Benefits

Broad Flexible Benefits

Qualifications

• Demonstrable experience in contact centre resource planning.
• Advanced forecasting and modelling skills.
• Strong Excel proficiency and familiarity with Erlang methodologies.

Responsibilities

• Lead and develop a team of Planning & Forecasting Analysts.
• Produce customer demand forecasts using analytics.
• Build and maintain mid-term resource plans aligned with initiatives.

Skills

Resource planning

Forecasting

Analytical skills

Team leadership

Stakeholder management

Excel proficiency

Tools

WFM tools

Job description

A recruitment agency is seeking a Resource Planning & Forecasting Manager in Cardiff. The role involves leading a team to produce demand forecasts and resource plans for a multi-site contact centre. Candidates should have strong analytical skills, experience in resource planning, and proficiency in Excel. Offering a salary of £60,000-£70,000 with a 50% hybrid model, this position is ideal for those seeking to drive continuous improvement in a dynamic environment.