Strategic Client Success Manager

Psm Recruitment; Orpington; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading recruitment firm based in Orpington is seeking an experienced Client Services Account Manager. The role involves managing client relationships, ensuring service delivery, and identifying growth opportunities for assigned accounts. Ideal candidates should have strong communication skills, project management experience, and a customer-first mindset. This is a full-time position offering an annual salary of £28,000 - £32,000.

Qualifications

• 25 years in account management, customer success or similar client-facing roles.
• Able to manage multiple priorities and work cross-functionally.
• Knowledge of ISO standards, postal services and the print industry is advantageous.

Responsibilities

• Act as the primary contact for assigned clients and build long-term relationships.
• Oversee project timelines, deliverables and SLAs.
• Monitor account health, engagement and usage metrics.

Skills

Customer Service

Account Management

Client Relationships

Strong communication skills

Analytical mindset

Tools

CRM tools

Job description

A leading recruitment firm based in Orpington is seeking an experienced Client Services Account Manager. The role involves managing client relationships, ensuring service delivery, and identifying growth opportunities for assigned accounts. Ideal candidates should have strong communication skills, project management experience, and a customer-first mindset. This is a full-time position offering an annual salary of £28,000 - £32,000.