Strategic Client Services Manager

SS&C; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in Basildon is seeking a Manager to oversee client relationships and ensure service excellence. The role involves monitoring KPIs, resolving service issues, and liaising with clients to maintain high standards. Ideal candidates will have managerial experience and possess exceptional client management skills. This position offers a full-time employment opportunity with competitive benefits.

Qualifications

• Managerial experience required in a relevant field.
• Strong client relationship management skills.
• Ability to meet service level agreements and manage client expectations.

Responsibilities

• Develop and manage client relationships effectively.
• Liaise with clients and internal teams to ensure service standards are met.
• Monitor and report key performance indicators to clients.

Skills

Customer Service

Client Expectations

Client Requirements

Client Support

Issue Resolution

Account Management

Service Delivery

Client Satisfaction

Client Management

Service Level Agreements

New Clients

Job description

A leading financial services company in Basildon is seeking a Manager to oversee client relationships and ensure service excellence. The role involves monitoring KPIs, resolving service issues, and liaising with clients to maintain high standards. Ideal candidates will have managerial experience and possess exceptional client management skills. This position offers a full-time employment opportunity with competitive benefits.