Strategic Account Manager

Hunter Hughes; City Of London; Hybrid; GBP 110,000 - 130,000; Full time

Job summary

A leading employee experience firm in London is seeking a Strategic Account Manager to build and maintain relationships with enterprise clients. The role includes ensuring client satisfaction, driving account growth, and collaborating with cross-functional teams for service delivery. Ideal candidates will have proven account management experience within the SaaS industry and strong negotiation skills. The position offers a competitive salary, hybrid working arrangements, and comprehensive benefits.

Benefits

Discretionary company bonus

Team-focused culture

Hybrid working arrangement

Comprehensive benefits package

Sustainability commitments

Qualifications

• Proven experience as an Account Manager or similar role in enterprise software or SaaS.
• Demonstrated success in managing large enterprise accounts.
• Strong negotiation skills for renewals.

Responsibilities

• Serve as a point of contact for assigned enterprise clients.
• Proactively engage with clients to understand goals and challenges.
• Develop account plans and strategies for growth.

Skills

Account Management

Renewal Negotiation

CRM Software Proficiency

Independent Work

Multitasking

Tools

Microsoft Office Suite

Job description

Overview

Strategic Account Manager

£110,000 - £130,000 BASIC Salary (ability to double with commission)

Guaranteed first quarter

Employee Experience Software

Some of the world's leading companies use our Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

We have recently been positioned as a market leader in this sector and are looking to add to our team.

As a Key Strategic Account Manager, you will play a crucial role in building and maintaining strong relationships with our enterprise clients. Your primary responsibility will be to ensure client satisfaction, protect existing revenue, drive account growth, and maximize on expansion opportunities.

You will work closely with cross-functional teams, including Sales, Customer Success, Product, Marketing, Finance and Legal to ensure we deliver exceptional service to our clients, whilst helping them achieve their business objectives.

Responsibilities

• Serve as a point of contact for assigned enterprise clients, understanding their unique business needs and building long-term relationships
• Proactively engage with clients to understand their goals, challenges and requirements, and identify opportunities to up sell and cross-sell products and services
• Develop account plans and strategies to drive growth, increase client retention and expand the accounts
• Collaborate with our Implementation team to identify and pursue expansion business opportunities during the onboarding customer stage
• Collaborate with the Customer Success Team to ensure smooth onboarding and implementation, as well as effective post-sales support
• Assist them to help them coordinate and lead regular account review meetings to ensure they provide client satisfaction, address concerns and provide strategic guidance
• Monitor and analyse client usage data, metrics and feedback to identify trends, generate insights and recommend improvements or new solutions
• Stay up-to-date with industry trends, competitors and market conditions to effectively position our offerings and maintain a competitive edge
• Prepare accurate and timely reports on account status, revenue forecasts and sales activities

Requirements

• Proven experience as an Account Manager, or similar role, within the enterprise software or SaaS industry
• Demonstrated success in managing large enterprise accounts, driving revenue growth, and achieving sales targets
• Strong renewal negotiation skills
• Ability to identify further opportunities for expansion (up-sell, cross-sell)
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment
• Proficiency in CRM software and Microsoft Office suite
• Willingness to travel to client sites as needed

Benefits and Perks

• In addition to a generous base salary and discretionary company bonus
• Our awesome team culture focused on achieving results as a team and having fun
• Industry leading product with internal use and client-facing tools
• Hybrid working arrangement with emphasis on work/life balance
• Bright and modern office spaces with amenities including a well-stocked kitchen, ample parking, and dog-friendly policy
• Comprehensive benefits: 25 days holiday, Vitality life cover (health, sight, hearing and dental), Aviva pension, life assurance, income protection, and more
• Commitment to sustainability and community: 1 fully paid volunteering day per year, employee matching charity donations, and options to lease an Electric Vehicle via salary sacrifice