Store Supervisor

Robert Dyas; Worthing; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Worthing seeks a Store Supervisor to support the management team and drive sales through excellent customer service and team leadership. Ideal candidates will possess strong communication skills, be passionate about customer engagement, and maintain high visual merchandising standards. Opportunities for training and development are provided as part of our commitment to staff growth within the retail environment.

Benefits

Fantastic training

Great team environment

Access to mental health first aiders

Company pension scheme

Generous discounts

Apprenticeship scheme

Qualifications

• Ability to engage with customers enthusiastically.
• Experience in team leadership and training.
• Strong understanding of retail operations.

Responsibilities

• Act as an ambassador for the brand and the business.
• Provide consistent high level of customer service.
• Ensure high visual merchandising standards.
• Motivate colleagues to drive sales and achieve KPIs.

Skills

Customer service

Team leadership

Visual merchandising

Sales drive

Job description

As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.

What You Will Get From Us

• Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
• A great Team to work with where you can progress and make a difference at all levels
• Access to mental health first aiders
• Ongoing incentives to reward your performance
• Company Pension scheme
• Apprenticeship scheme to continue your development
• Generous discount at at TPRG and on our benefits hub

What will you do?

• Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
• Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
• Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
• Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
• In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.

Who We Are

We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.

We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.